Enterprise software & integrations
Customer Service & ITSM Integrations
Connect customer support, IT service management and operational systems around the work being handled. Give teams relevant context while keeping the routing and responsibility for each request clear.
How this can fit your organisation
A customer issue may create a service ticket, link an affected asset and return progress to a client portal. Escalation and status mapping need particular attention when two service teams use different processes.
The first step is a walkthrough of the current process and the outcome you need. We use that discussion to select the relevant capabilities, identify the systems involved and agree what a successful implementation will demonstrate.
36 integrations in this category
These entries come from the Britixo enterprise catalog. Availability for your organisation is confirmed during scoping; a listing does not mean the capability is already activated in your account.
Autotask PSA
Available on requestBeyondTrust Remote Support
Available on requestBMC Helix ITSM
Available on requestCherwell
Available on requestConnectWise PSA
Available on requestCrisp
Available on requestDixa
Available on requestDrift
Available on requestFreshdesk
Available on requestFreshservice
Available on requestGenesys Cloud
Available on requestGladly
Available on requestGorgias
Available on requestHaloITSM
Available on requestHaloPSA
Available on requestHelp Scout
Available on requestIvanti Neurons for ITSM
Available on requestJira Service Management
Available on requestKaseya BMS
Available on requestLiveAgent
Available on requestLiveChat
Available on requestLogMeIn Rescue
Available on requestManageEngine ServiceDesk Plus
Available on requestOlark
Available on requestScreenConnect ConnectWise Control
Available on requestServiceNow
Available on requestSolarWinds Service Desk
Available on requestSpiceworks
Available on requestSplashtop
Available on requestSysAid
Available on requestTeamViewer
Available on requestTidio
Available on requestTOPdesk
Available on requestZendesk
Available on requestZoho Desk
Available on requestNo matching entry is listed in this category. Try a shorter phrase or contact us about a tailored solution.
In-house delivery, connected to ongoing support
Britixo has 200+ in-house developers, supported by a professional team across software, infrastructure and service delivery. We can connect your chosen capability with tailored applications, APIs, UK datacentre infrastructure and ongoing support.
We define the scope and acceptance checks, configure or develop the agreed solution, and test it with representative records and users. The handover covers responsibilities, documentation and the support route for the live service.
UK hosting is available for Britixo-managed workloads. The location and responsibilities of any connected third-party platform are confirmed separately for the service.
Questions about this service
Are these integrations already available in my account?
Catalog entries are available on request. We assess your account, workflow and required access before confirming implementation or activation.
Can the solution work with our existing systems?
We review the relevant APIs, data formats, permissions and commercial terms, then agree a suitable connection or tailored implementation.
What should we provide for scoping?
Ticket ownership, priority definitions, status mapping, attachments, service levels and which system is allowed to close or reopen a case.
Tell us what needs to work together
Describe the current workflow, the systems involved and the result your team needs. We will help identify a practical starting point, the access required and the responsibilities for delivery and support.