Enterprise software & integrations
Telephony & Contact Centre Integrations
Connect business communications with CRM, customer service and operational workflows. We scope the call events, account information and agent actions that need to move between your communications platform and the systems your teams use.
How this can fit your organisation
A call event may identify a customer record, create a follow-up task or associate an outcome with a service ticket. Recording, transcription and reporting features require their own permissions and retention decisions.
The first step is a walkthrough of the current process and the outcome you need. We use that discussion to select the relevant capabilities, identify the systems involved and agree what a successful implementation will demonstrate.
41 integrations in this category
These entries come from the Britixo enterprise catalog. Availability for your organisation is confirmed during scoping; a listing does not mean the capability is already activated in your account.
8x8 Contact Centre
Available on requestAircall
Available on requestAmazon Connect
Available on requestAsterisk
Available on requestAvaya Experience Platform
Available on requestBandwidth Voice
Available on requestBT Cloud Voice
Available on requestCalabrio
Available on requestCallRail
Available on requestCallTrackingMetrics
Available on requestCisco Contact Center
Available on requestCloudTalk
Available on requestDialpad
Available on requestElevenLabs Conversational AI
Available on requestFive9
Available on requestFreeSWITCH
Available on requestFusionPBX
Available on requestGamma Horizon
Available on requestGenesys Cloud CX
Available on requestGoTo Connect
Available on requestInvoca
Available on requestJustCall
Available on requestKamailio
Available on requestKrispCall
Available on requestMicrosoft Teams Phone
Available on requestMitel
Available on requestNextiva
Available on requestNICE CXone
Available on requestOpenSIPS
Available on requestPlivo Voice
Available on requestRetell AI
Available on requestRingCentral Contact Centre
Available on requestTalkdesk
Available on requestTelnyx Voice
Available on requestTwilio Voice
Available on requestVapi
Available on requestVerint
Available on requestVonage Voice API
Available on requestWebex Calling
Available on requestZoom Phone
Available on requestNo matching entry is listed in this category. Try a shorter phrase or contact us about a tailored solution.
In-house delivery, connected to ongoing support
Britixo has 200+ in-house developers, supported by a professional team across software, infrastructure and service delivery. We can connect your chosen capability with tailored applications, APIs, UK datacentre infrastructure and ongoing support.
We define the scope and acceptance checks, configure or develop the agreed solution, and test it with representative records and users. The handover covers responsibilities, documentation and the support route for the live service.
UK hosting is available for Britixo-managed workloads. The location and responsibilities of any connected third-party platform are confirmed separately for the service.
Questions about this service
Are these integrations already available in my account?
Catalog entries are available on request. We assess your account, workflow and required access before confirming implementation or activation.
Can the solution work with our existing systems?
We review the relevant APIs, data formats, permissions and commercial terms, then agree a suitable connection or tailored implementation.
What should we provide for scoping?
Numbering, user and extension mapping, provider access, call-event timing, recording permissions, emergency-calling responsibilities and usage charges.
Tell us what needs to work together
Describe the current workflow, the systems involved and the result your team needs. We will help identify a practical starting point, the access required and the responsibilities for delivery and support.