Britixo ERP is more than traditional enterprise software — it’s a complete, UK-built ERP solution designed to unify your operations under one secure platform. Whether you manage a small business or a large organisation, Britixo brings together every department — from sales and finance to HR and projects — into a single, intelligent system.
Our mission is simple: to give British businesses a smarter, compliant, and future-proof way to manage everything in one place. With built-in CRM, accounting bookkeeping, automation tools, and analytics, Britixo ERP helps you stay competitive, reduce manual work, and maintain full visibility across your organisation.
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Overview: Your Entire Business at a Glance.
The Britixo ERP Dashboard is more than a summary screen — it’s the heartbeat of your operations. Designed for managers, teams, and decision-makers, it brings every aspect of your organisation into one clear, interactive interface. From financial performance and project progress to client activity and staff productivity, everything is displayed in real time on your Britixo ERP Dashboard.
Built for UK industries, Britixo ensures GDPR-ready data management, secure analytics, and intelligent insights that help you make informed business decisions every day. Whether you manage clients, projects, invoices, or teams, your ERP Dashboard provides an instant snapshot of performance across your entire business ecosystem.
Real-Time Business Intelligence.
The Britixo ERP Dashboard transforms complex business data into real-time intelligence. Key performance indicators (KPIs) are visualised through charts, graphs, and live summaries so you can track financial health, project timelines, and resource utilisation in seconds.
Customisable Widgets: Choose exactly what you want to see — from revenue charts and project milestones to overdue invoices and client updates.
Dynamic Data Updates: Every figure updates automatically, ensuring accuracy without manual refreshes.
Smart Filters: Drill down into departments, time periods, or project types to view the exact data you need.
Forecasting Insights: Identify trends in sales, expenses, and workload distribution with predictive analytics.
Alerts & Notifications: Get instant warnings for overdue invoices, delayed projects, or low inventory.
Performance Targets: Set and track department-wise or company-wide goals.
Comparative Analytics: Compare quarterly, monthly, or annual trends side by side.
Downloadable Reports: Export visual summaries to share with clients or stakeholders.
Unified Access Across Modules.
The ERP Dashboard acts as a central control hub, seamlessly integrating data from every Britixo module — CRM, Projects, Finance, HR, and more. Each section of your software contributes live data to create a unified view of your business.
Sales & CRM: Monitor active leads, conversions, and customer value in real time.
Projects & Tasks: See progress bars, deadlines, and productivity stats at a glance.
Finance & Billing: View revenue breakdowns, outstanding invoices, and expense reports instantly.
Team Management: Track attendance, performance metrics, and workload distribution from one screen.
Support & Communication: Stay aware of open tickets, client messages, and service response times.
Britixo’s modular ERP structure ensures that every department feeds into one consistent dashboard, eliminating silos and improving operational transparency.
Secure, GDPR-Ready Data Visualisation.
Security and compliance are built into the core of Britixo ERP. Your dashboard visuals are powered by end-to-end encrypted data streams, ensuring sensitive information is always protected. Every chart and report adheres to GDPR requirements, giving you total control over data access, storage, and sharing.
Encrypted Cloud Hosting (UK Servers)
Access Logs and Audit Trails
Granular Permission Controls
Automatic Backup & Recovery
This commitment to security ensures that your ERP Dashboard not only looks powerful — it truly protects your business intelligence.The Britixo ERP Dashboard doesn’t just display numbers — it supports decision-making. With automated reports, goal-tracking widgets, and progress alerts, it becomes an active assistant for operational excellence.
Alerts & Notifications: Get instant warnings for overdue invoices, delayed projects, or low inventory.
Performance Targets: Set and track department-wise or company-wide goals.
Comparative Analytics: Compare quarterly, monthly, or annual trends side by side.
01 CLIENT MANAGEMENT.
Contact & Company Management
Managing your contacts and companies efficiently is the foundation of a successful CRM system — and Britixo makes it simple and powerful. With our Contact & Company Management feature, businesses can organize, track, and engage with every lead, customer, and organization in one centralized place. Whether you're working with hundreds or thousands of contacts, Britixo allows you to easily create and store detailed profiles that include names, emails, phone numbers, addresses, social links, and custom fields specific to your business needs.
Companies can link multiple contacts under a single organization, making it easy to understand relationships, view communication history, and manage interactions across teams. This is especially helpful for B2B businesses that deal with multiple stakeholders within a single company. You can also assign contacts to team members, set follow-up tasks, and view recent activities at a glance — improving collaboration and customer engagement.
Britixo's smart tagging system and advanced filters help you segment contacts based on criteria such as lead status, industry, location, or interest level. You can import contacts in bulk, clean up duplicates, and export contact lists for marketing or reporting. Every interaction, email, or note is automatically saved under the contact timeline, giving your team a full view of the relationship history.
This module is designed for flexibility — whether you're in sales, customer service, or marketing, you get the tools to build stronger relationships. And with real-time updates and role-based access, your team can securely manage contact and company data from anywhere.
Britixo’s Contact & Company Management helps you go beyond spreadsheets — offering a smarter, faster, and more structured way to handle your customer relationships.
Lead Capture & Management
Britixo CRM simplifies the way you capture, organize, and manage leads, so your sales team can focus on converting opportunities into revenue. With our Lead Capture & Management features, you can collect leads from multiple sources — including web forms, landing pages, email campaigns, and manual entries — and have them flow directly into your CRM with zero friction.
Each lead is automatically assigned a unique profile where you can store key information such as name, email, phone number, source, industry, and any custom fields specific to your sales process. Britixo helps you track lead status and progress using visual pipelines or custom stages, so your team always knows where each lead stands in the buyer journey.
To boost efficiency, leads can be automatically assigned to the right sales reps based on rules like region, source, or team capacity. You’ll also receive real-time notifications for new lead entries, updates, or follow-ups — helping your team respond faster and close more deals.
Britixo also includes lead scoring and qualification tools, so you can prioritize high-potential leads and focus efforts where they matter most. Easily tag, filter, or group leads based on criteria like interest level, product interest, or engagement history.
Whether you’re generating leads from Facebook Ads, Google Forms, or trade shows, Britixo ensures every lead is captured cleanly, organized efficiently, and followed up on time. Plus, with built-in GDPR-compliant data handling and bulk import/export tools, managing your lead database is always safe, secure, and scalable.
In short, Britixo’s Lead Capture & Management system is built to help your team convert more leads into loyal customers — without missing a single opportunity.
Sales Pipeline & Deal Tracking
Britixo CRM gives your sales team complete visibility and control over every opportunity with its powerful Sales Pipeline & Deal Tracking tools. This feature helps you track each deal from the first conversation to closing — ensuring nothing falls through the cracks and your team stays focused on what matters most: converting leads into paying customers.
With Britixo, you can build custom sales pipelines that reflect your actual sales process. Define deal stages that match your workflow (like “Initial Contact,” “Demo Scheduled,” “Proposal Sent,” “Negotiation,” etc.) and drag-and-drop deals as they progress. This visual interface allows your team to quickly see where each opportunity stands, what’s moving, and where extra attention is needed.
Each deal profile includes all the key information — linked contacts or companies, deal value, expected closing date, related notes, files, and communication history — giving your team the context they need to close faster. You can also assign deals to specific team members, set follow-up reminders, and track interactions automatically.
Britixo’s pipeline tools also include deal filtering, sorting, and search, so you can instantly find deals by stage, product, source, or owner. Built-in forecasting and reporting tools help managers understand pipeline health, spot bottlenecks, and make data-driven decisions.
Whether you're managing a few deals or hundreds, Britixo helps your team stay organized, accountable, and efficient. Plus, with real-time updates and notifications, your team is always aligned — even when working remotely.
In short, Britixo’s Sales Pipeline & Deal Tracking helps businesses streamline their sales process, improve collaboration, and close more deals — faster and smarter.
Custom Fields & Tags
Every business is unique — and that’s why Britixo CRM gives you the flexibility to tailor your CRM exactly to your needs with Custom Fields & Tags. Instead of forcing your business into a rigid structure, Britixo allows you to capture the exact data that matters most to your team, clients, and industry.
With Custom Fields, you can easily add new data points to your contact, company, lead, or deal records. Whether it’s a client’s preferred service package, contract start date, location type, or a custom reference number, you can create text, dropdown, checkbox, date, or numeric fields — all without writing a single line of code. These fields help you structure and collect valuable, business-specific information that supports better decisions and deeper personalization.
Tags make it easy to label and group records for quick filtering, segmentation, and follow-ups. For example, you can tag leads as “High Priority,” “Returning Customer,” “Needs Follow-Up,” or even industry-specific labels like “Real Estate Buyer” or “Dental Client.” You can apply multiple tags to a single record and use them to build smart filters, segment email lists, or trigger automations.
This feature becomes even more powerful when paired with lead forms, workflows, and reporting. Custom fields and tags are fully integrated into your CRM’s pipelines, dashboards, and exports — so your data always stays consistent and actionable.
Britixo’s Custom Fields & Tags give you the freedom to organize your CRM around your business, not the other way around. Whether you’re a small business or an enterprise, these tools ensure your CRM reflects your workflow, improves data quality, and supports personalized customer engagement at every step.
Lead Source Tracking
Understanding where your leads come from is critical for smarter marketing and sales decisions. With Lead Source Tracking in Britixo CRM, you get clear visibility into which channels, campaigns, or referrals are driving the most valuable leads — helping you allocate resources more effectively and boost ROI.
Every time a lead enters your CRM, you can assign or automatically capture its source. Whether the lead came from a Google Ads campaign, Facebook form, website landing page, cold call, trade show, or referral, Britixo logs and organizes this data for you. You can set up predefined lead sources or create custom ones based on your business needs. This ensures that every lead is traceable and categorized correctly from day one.
Once leads are in the system, you can filter and sort them by source, monitor conversion rates, and even compare how different sources perform across time. Britixo also allows for detailed reporting, so you can see which sources generate the most qualified leads, highest-value deals, or fastest sales cycles. This insight empowers your sales and marketing teams to double down on high-performing channels and eliminate wasted effort on low-yield sources.
For advanced users, Britixo integrates lead source tracking with web forms, UTM parameters, and campaign tracking — so your digital marketing efforts can be fully tied into the CRM. This allows you to see not just which lead sources generate volume, but which ones generate results.
In short, Lead Source Tracking in Britixo CRM turns guesswork into strategy. It helps businesses of all sizes make data-driven decisions, fine-tune their marketing spend, and optimize lead generation for better growth.
Lead Forms & Data Collection
Capturing lead information accurately and efficiently is essential for growing your sales pipeline — and Britixo CRM makes it effortless with Lead Forms & Data Collection. Whether you're collecting leads through your website, landing pages, or social media campaigns, Britixo provides fully customizable forms that automatically sync lead data directly into your CRM.
With our intuitive form builder, you can create unlimited lead capture forms using drag-and-drop fields — no coding required. Add fields like name, email, phone number, service interest, budget range, or any custom field your business needs. You can embed these forms on your website, share them via link, or connect them to landing pages, ensuring you never miss a potential customer.
Once a form is submitted, the lead is automatically added to your CRM, complete with all submitted details, source information, and time of entry. You can also set up automated workflows to assign leads to team members, send instant follow-up emails, or schedule a task — keeping your team one step ahead without lifting a finger.
Britixo’s lead forms also support smart features like field validation, required fields, dropdowns, checkboxes, and hidden UTM tracking, so you can collect clean, structured, and campaign-specific data. All captured data is securely stored and fully compliant with GDPR, ensuring privacy standards are met from the first touch.
This seamless process eliminates manual data entry, reduces lead loss, and speeds up your response time — allowing your team to focus on engaging and converting, not chasing down missing info.
With Lead Forms & Data Collection, Britixo ensures that every lead is captured cleanly, routed correctly, and followed up promptly — helping you grow your pipeline faster and more efficiently.
Role-Based User Permissions
Managing data access and maintaining security is critical in any CRM — especially as your team grows. With Role-Based User Permissions in Britixo CRM, you have complete control over who can view, edit, create, or delete specific data within your CRM. This ensures the right people have access to the right information — and nothing more.
Britixo lets you create custom user roles and assign them to team members based on their responsibilities. Whether it's a sales rep, team leader, marketing specialist, or support agent, you can define exactly what each role can see and do within the system. For example, sales reps can access only their own leads and deals, while managers can view performance reports and all user activities.
Permissions can be set at a granular level — down to contacts, deals, tasks, forms, reports, or even specific modules. This flexibility ensures your business runs smoothly while maintaining data privacy and accountability across departments.
Role-based access also protects sensitive information, reduces data clutter, and helps teams stay focused on their tasks. It simplifies onboarding too — just assign a role, and the system instantly applies the correct settings and views. You can update roles anytime as your team structure or policies change.
This feature is especially valuable for businesses with multiple teams, remote staff, or external collaborators. Everyone works inside one system, but only sees what’s relevant to them.
Britixo’s Role-Based User Permissions combine ease of use with enterprise-level control — giving your team the freedom to work efficiently while you maintain full command over data visibility, security, and workflow integrity.
Real-Time Notifications
Staying on top of customer interactions and sales activities is critical in today’s fast-moving business environment. With Real-Time Notifications in Britixo CRM, your team is instantly alerted about important updates, so no opportunity slips through the cracks. Whether it’s a new lead, an updated deal stage, a task deadline, or a missed follow-up — Britixo keeps everyone informed and aligned, in real time.
Notifications are fully customizable and can be triggered by specific actions in the CRM. For example, you can receive alerts when a new lead is assigned, a deal is moved to a new stage, a customer replies to an email, or a task is completed. You decide what matters — and Britixo delivers the updates directly via in-app alerts, email, or push notifications.
Sales reps can stay focused on what they need to do next, while managers get updates on team activities and pipeline movement. Notifications are tied to user roles, so team members only get alerts relevant to their accounts or tasks, reducing noise and improving focus.
This feature is especially useful for remote teams and fast-paced sales environments where timing is everything. With instant alerts, your team can respond quickly, follow up on hot leads, and never miss a critical action — helping you shorten sales cycles and improve customer satisfaction.
Britixo also provides a centralized Notification Center, where users can view and manage all alerts in one place. It's an efficient way to track what’s happening across the CRM without switching between tools or losing time on manual checks.
In short, Real-Time Notifications in Britixo CRM keep your team proactive, responsive, and one step ahead — ensuring you never miss a moment that could impact your sales or customer relationships.
Import/Export Tools
Migrating data or syncing your CRM with other tools shouldn’t be a hassle. That’s why Britixo CRM includes robust Import/Export Tools — designed to make moving your data in and out of the system fast, secure, and stress-free. Whether you’re switching from another CRM, updating bulk contact lists, or exporting data for reporting, Britixo gives you full control with just a few clicks.
With the import tool, you can upload contact lists, leads, companies, deals, or tasks in bulk using standard formats like Excel or CSV. The system automatically detects columns, lets you match them to the right CRM fields (including custom fields), and highlights duplicates or formatting errors before import. This helps ensure your data is accurate, clean, and organized from the start.
You can also use bulk update features to modify existing records — such as changing lead stages, reassigning ownership, or updating tags — all through a structured import process. It’s a major time-saver for teams handling high volumes of leads or customer records.
On the flip side, Britixo’s export tool allows you to download filtered lists of contacts, companies, or deals at any time for backups, marketing use, or analysis. Exports are available in clean, structured formats and can include both standard and custom fields — making reporting and third-party integrations seamless.
All data transfers are protected with industry-standard encryption, and the system supports GDPR-compliant data handling, so your customer information is always safe and secure.
In short, Britixo’s Import/Export Tools give your business the flexibility to manage CRM data on your terms — whether you're onboarding, scaling, or just keeping everything in sync.
GDPR-Compliant Data Handling
Protecting customer data and respecting privacy regulations is a top priority for modern businesses — and Britixo CRM makes it easy with built-in GDPR-compliant data handling features. Whether you’re collecting leads from the EU or managing international customer information, Britixo helps ensure your data processes meet strict privacy laws and avoid costly penalties.
With Britixo, you can manage and document consent efficiently. The system allows you to capture explicit consent when leads submit their information through forms or during interactions. Consent status is recorded and easily accessible for audits, helping you demonstrate compliance at any time.
Britixo also supports data subject rights, enabling you to quickly locate, update, or delete personal data upon request. Whether a customer asks for access to their information or wants to be forgotten, you can process these requests smoothly through the CRM without hassle.
Data encryption, secure user permissions, and audit logs further protect sensitive information, ensuring only authorized team members access the right data. Role-based access control limits visibility and editing rights, adding another layer of security around personal information.
Automated data retention policies can be set up to delete or archive data after a specified period, reducing risk and keeping your database clean. Plus, Britixo provides tools to export data in standard formats — important for transparency and data portability.
By integrating GDPR compliance into everyday workflows, Britixo helps your business build trust with customers and partners, safeguarding privacy while improving operational efficiency.
In summary, Britixo’s GDPR-Compliant Data Handling features give you peace of mind — ensuring your CRM not only helps grow your business but does so responsibly and legally.
02 Projects & Collaboration.
Task & Activity Scheduling
Efficiently managing your team’s tasks and activities is essential to keep projects on track and deadlines met. Britixo CRM offers a comprehensive Task & Activity Scheduling feature that helps businesses plan, assign, and monitor work seamlessly across teams. Whether it’s a quick follow-up call, an important client meeting, or a multi-step project task, scheduling everything in one place keeps your workflow organized and transparent.
With Britixo, you can easily create tasks and activities with details such as due dates, priorities, descriptions, and related contacts or projects. Assign tasks to team members and set reminders to ensure everyone knows what they need to do and when. You can also add dependencies between tasks, so your team understands the order of operations and avoids bottlenecks.
The system provides a visual calendar view where you can see all scheduled activities at a glance — filtered by team member, project, or due date — making it easy to balance workloads and prevent scheduling conflicts. Automated notifications keep everyone updated about upcoming deadlines or changes, so nothing is missed.
This feature is especially useful for sales, support, and project teams working on multiple client accounts or complex initiatives. It encourages accountability and improves productivity by turning plans into actionable steps that your entire team can track and manage collaboratively.
By integrating task and activity scheduling into your CRM, Britixo ensures that your team works smarter, communicates better, and delivers results on time. With everything organized in one system, your business can reduce missed deadlines, improve customer follow-ups, and keep projects moving forward smoothly.
Project Management (Kanban & Milestone View)
Effective project management is key to delivering results on time and within budget, and Britixo CRM offers versatile tools to help you do just that. With the Project Management feature, you can visualize your projects using intuitive Kanban boards and clear Milestone views, giving your team a comprehensive overview of progress and deadlines.
The Kanban board lets you organize tasks and deals into customizable columns, such as “To Do,” “In Progress,” and “Completed.” Simply drag and drop cards to update statuses, prioritize work, and identify bottlenecks at a glance. This visual method keeps your team aligned and focused, while making it easy to adjust priorities as projects evolve.
For a timeline perspective, the Milestone view displays key deadlines and important project phases on a calendar-style layout. This helps you plan resources, track progress toward goals, and ensure timely delivery. You can set milestones for major deliverables, client approvals, or internal checkpoints, making complex projects easier to manage.
Britixo also allows you to link tasks, deals, and contacts directly to projects, providing a centralized hub for all related information. Team members can collaborate by commenting on tasks, sharing files, and receiving notifications about updates — fostering transparency and communication.
Whether you’re managing small client requests or large-scale projects, Britixo’s project management tools help you streamline workflows, improve accountability, and stay on schedule. By combining Kanban and Milestone views, your team gains flexible, real-time control over every phase of your projects.
In short, Britixo CRM’s Project Management features empower your business to deliver projects efficiently, with greater visibility and collaboration every step of the way.
Calendar & Reminders
Keeping track of deadlines, meetings, and important activities is crucial for business success, and Britixo CRM’s Calendar & Reminders feature ensures your team never misses a beat. This centralized calendar system consolidates all your tasks, appointments, and project milestones in one easy-to-use interface, making scheduling simple and efficient.
Britixo’s calendar allows you to view events by day, week, or month, with filters for team members, projects, or task types. This flexibility helps managers balance workloads and spot scheduling conflicts before they become problems. Integrations with external calendars like Google Calendar and Outlook ensure your schedules stay synced across platforms, reducing double bookings and missed appointments.
Automated reminders keep your team proactive by sending alerts for upcoming deadlines, meetings, or task completions. These reminders can be customized for timing and delivery method — whether via email, in-app notifications, or push alerts on mobile devices — so everyone stays informed according to their preferences.
The calendar also supports recurring events, making it easy to schedule regular check-ins, follow-ups, or team meetings. By organizing your time efficiently and automating reminders, Britixo helps improve accountability and reduces the chances of overdue tasks or forgotten commitments.
This feature is ideal for sales teams juggling client calls, project managers coordinating milestones, or customer support agents handling service requests. With Britixo’s Calendar & Reminders, your team can plan their days confidently, prioritize work effectively, and maintain strong communication — all contributing to smoother workflows and better results.
In summary, Britixo CRM’s Calendar & Reminders system is a powerful tool that keeps your business on schedule, boosts productivity, and ensures timely follow-up on every important activity.
Team Collaboration Tools
Successful teamwork depends on smooth communication and easy access to shared information. Britixo CRM’s Team Collaboration Tools provide everything your team needs to work together efficiently — all within a single platform. Whether your staff is in the office or working remotely, these tools keep everyone connected and aligned on projects, tasks, and client interactions.
With built-in chat and messaging, team members can quickly discuss details, share updates, or ask questions without leaving the CRM. Comments can be added directly to tasks, deals, or projects, ensuring conversations stay context-specific and easy to follow. This eliminates the confusion of scattered emails and lost messages.
File sharing is seamless — upload documents, images, or contracts directly to records so your team always has the latest versions at their fingertips. Version control helps prevent mistakes and keeps important files organized.
Britixo also supports collaborative workflows, enabling multiple team members to contribute to tasks, share responsibilities, and track progress in real time. Notifications and alerts ensure everyone stays informed about changes or upcoming deadlines, fostering accountability and transparency.
These tools are designed to improve cross-department collaboration, reduce response times, and enhance customer service. Whether your team is closing deals, managing projects, or supporting clients, Britixo’s collaboration features help your business operate more cohesively.
In short, Britixo CRM’s Team Collaboration Tools create a centralized hub for communication and teamwork — empowering your team to deliver better results through improved coordination and faster decision-making.
Tasks & Leads Automation
Automation is a game-changer for productivity, and Britixo CRM’s Tasks & Leads Automation helps your team save time by handling repetitive workflows automatically. By automating routine actions like task creation, lead follow-ups, and status updates, your sales and project teams can focus on what matters most — building relationships and closing deals.
Britixo allows you to set up custom automation rules based on triggers such as lead capture, deal stage changes, task completion, or specific dates. For example, when a new lead enters the system, the CRM can automatically assign it to the right sales rep, create a follow-up task, and send a personalized welcome email — all without manual intervention.
You can automate reminders and notifications for upcoming deadlines, ensuring that no task or lead falls through the cracks. Additionally, repetitive activities like sending follow-up emails, updating lead statuses, or adding tags can be streamlined, reducing errors and speeding up your sales process.
This level of automation not only increases efficiency but also improves consistency in customer communication and data management. It helps your team stay organized and ensures that every lead receives timely attention, which ultimately boosts conversion rates and customer satisfaction.
Britixo’s automation tools are easy to configure with no coding required, making them accessible for businesses of all sizes. Whether you want to automate simple task assignments or complex lead nurturing sequences, Britixo gives you the flexibility to tailor automation workflows to your unique business needs.
In short, Britixo CRM’s Tasks & Leads Automation transforms manual, time-consuming tasks into smooth, automated processes — helping your team work smarter, faster, and more effectively.
Time Tracking
Accurate time tracking is essential for understanding team productivity, managing projects effectively, and ensuring precise billing. Britixo CRM includes a powerful Time Tracking feature that allows businesses to monitor the time spent on tasks, projects, and client work directly within the CRM platform.
With Britixo, your team can easily start, pause, and stop timers linked to specific tasks or projects, ensuring every minute is accounted for. This real-time tracking helps managers gain insights into how long different activities take, identify bottlenecks, and allocate resources more efficiently.
Time tracking data can be viewed in detailed reports, showing total hours worked by team members, project timelines, and task-level breakdowns. This transparency supports better project planning, budgeting, and performance evaluations.
For service-based businesses, accurate time logs make invoicing simpler and more reliable. You can generate time reports to bill clients based on actual hours worked, improving trust and reducing disputes.
Britixo also supports manual time entry, giving users flexibility to log time spent offline or on non-timer activities. Combined with automated tracking, this ensures a complete picture of work hours without missing any critical data.
The Time Tracking feature integrates seamlessly with other CRM tools like task management and project milestones, helping teams stay organized and focused on delivering results on schedule.
In summary, Britixo CRM’s Time Tracking capability empowers businesses to boost productivity, streamline billing, and manage projects with greater accuracy — all within a single, easy-to-use platform.
Activity Logs & Audit Trails
Maintaining transparency and accountability is vital for any business, especially when handling sensitive customer data and complex workflows. Britixo CRM offers detailed Activity Logs & Audit Trails that track every action taken within the system, providing a comprehensive record of changes, updates, and user activities.
With this feature, you can monitor who accessed what information, when they did it, and what modifications were made. Every change to contacts, deals, tasks, or projects is logged, ensuring you have a full history available for audits, compliance, or troubleshooting purposes.
Audit trails are particularly valuable for businesses that must meet regulatory requirements or internal policies around data security and operational integrity. They help prevent unauthorized access and detect unusual activities early, protecting your company and customers from potential risks.
Managers and administrators can easily review logs to understand team performance, identify bottlenecks, or resolve disputes. This level of oversight supports better decision-making and promotes a culture of accountability across departments.
Britixo’s activity logs are user-friendly and accessible through a centralized dashboard, making it easy to search, filter, and export records as needed. This saves time during audits and simplifies compliance reporting.
Incorporating Activity Logs & Audit Trails into your CRM workflow ensures your data remains secure, your processes are transparent, and your business stays compliant — all while giving you the confidence to scale operations safely.
Mobile-Friendly Interface (Admin & Client)
In today’s fast-paced business world, having access to your CRM anytime and anywhere is essential. Britixo CRM offers a fully Mobile-Friendly Interface that ensures your team stays productive and connected, whether they’re in the office, on the road, or working remotely.
Designed with responsiveness in mind, the Britixo CRM interface adapts seamlessly to smartphones, tablets, and other mobile devices without sacrificing functionality or ease of use. This means your sales reps, project managers, and customer support agents can access contacts, update deals, manage tasks, and collaborate with teammates — all from their mobile devices.
The mobile interface supports core CRM features like lead capture, task scheduling, notifications, and file sharing, so important activities never get delayed. Instant updates and real-time syncing keep data consistent across all devices, ensuring everyone has the latest information at their fingertips.
With Britixo’s mobile-friendly design, your team can respond faster to customer inquiries, update project statuses on the go, and log time or activities without waiting until they’re back at their desks. This flexibility improves responsiveness, boosts efficiency, and supports a modern, agile workforce.
Additionally, the interface prioritizes ease of navigation and quick access to essential tools, minimizing the learning curve and helping users get things done faster — no matter where they are.
In summary, Britixo CRM’s Mobile-Friendly Interface empowers your team to stay productive outside the office, streamline workflows, and maintain seamless communication — all through a smooth, intuitive mobile experience that keeps your business moving forward anytime, anywhere.
03 Liaison & Insights.
Email Integration & Templates
Seamless communication is at the heart of customer relationship management, and Britixo CRM makes it effortless with built-in Email Integration & Templates. This feature helps your team streamline outreach, track every interaction, and maintain professional consistency — all without switching between platforms.
With Britixo, you can integrate your existing email accounts (such as Gmail, Outlook, or any IMAP/SMTP service) directly into the CRM. This allows you to send, receive, and automatically log emails under the correct contact or deal, ensuring complete visibility of communication history. No more digging through inboxes or missing important messages — everything is stored in one central place.
The real power comes with email templates. Britixo offers customizable, ready-to-use email templates for lead nurturing, follow-ups, introductions, deal updates, and more. You can personalize each email with dynamic fields like first name, company name, or deal value — making every message feel tailored without manual effort.
These templates save time, reduce errors, and ensure your brand voice remains consistent across your team. Whether you're onboarding new leads, sending updates, or responding to inquiries, you can deliver high-quality communication in seconds.
You also gain access to email tracking features like open rates, click-through rates, and delivery status — giving your sales and marketing teams real-time insights into engagement and follow-up timing.
Britixo’s Email Integration & Templates help streamline your daily communication, increase response rates, and centralize your customer interactions for better visibility and collaboration. It’s a must-have for teams that want to move faster, stay aligned, and deliver a top-tier customer experience.
Bulk Email & SMS Options
Reaching your audience at scale is essential for driving engagement, nurturing leads, and maintaining customer relationships. Britixo CRM offers built-in Bulk Email & SMS Options that allow you to communicate with hundreds or thousands of contacts in just a few clicks — all while keeping your messaging personalized, trackable, and efficient.
With Britixo, you can create and send bulk emails to segmented contact lists directly from the CRM. Whether you're launching a promotional campaign, following up with inactive leads, or announcing a new service, Britixo provides a clean and easy-to-use email editor where you can customize content, add images, buttons, and even insert personalized dynamic fields like names or company info.
For faster, more immediate communication, Britixo also supports bulk SMS messaging. This is ideal for appointment reminders, limited-time offers, event updates, or urgent notifications. SMS campaigns can be scheduled, automated, and sent to targeted contact groups — all tracked within the CRM for full visibility.
You can monitor open rates, click-throughs, delivery status, and unsubscribe rates for both email and SMS campaigns, helping your team measure performance and improve future messaging. Britixo ensures all messages comply with regional data protection laws like GDPR and includes opt-out options to protect your sender reputation.
Bulk messaging in Britixo saves your team hours of manual outreach, while increasing the reach and consistency of your communication efforts. Whether you're engaging leads, supporting customers, or keeping clients informed, this feature empowers your business to communicate smarter, faster, and more effectively — all from within the same CRM dashboard.
Reports & Analytics Dashboard
Data-driven decisions are the foundation of business growth — and Britixo CRM’s Reports & Analytics Dashboard puts powerful insights right at your fingertips. Whether you're tracking sales performance, monitoring lead conversion, or measuring team productivity, Britixo provides real-time, visual dashboards that help you understand what’s working — and what needs improvement.
The dashboard is fully customizable, allowing you to choose the metrics that matter most to your business. View everything from deal progress, revenue forecasts, and pipeline health, to email open rates, lead sources, and project statuses — all in one centralized location. Use charts, graphs, and widgets to present complex data in a way that’s clear and easy to act on.
Britixo offers pre-built report templates for sales, marketing, support, and project tracking, while also giving you the freedom to create custom reports using filters, tags, and advanced queries. You can analyze trends over time, compare performance across users or teams, and export reports for meetings or external stakeholders.
With real-time data syncing, your dashboard always reflects the most current information — helping you respond faster, allocate resources more efficiently, and identify opportunities for growth. Schedule reports to be emailed automatically to your team or leadership at regular intervals, keeping everyone informed without manual updates.
This feature is ideal for managers and executives who need visibility across departments, as well as team members who want to track their own performance and hit their goals.
In short, Britixo CRM’s Reports & Analytics Dashboard transforms raw data into actionable insights — empowering your business to make smarter, faster, and more informed decisions.
Goal Tracking & KPI Monitoring
Staying focused on performance targets is essential for growing a successful team and scaling your business. Britixo CRM’s Goal Tracking & KPI Monitoring feature allows you to set clear objectives, measure progress, and keep your entire team aligned — all within a visual, easy-to-manage dashboard.
With Britixo, you can define specific goals for individuals, teams, or departments — such as monthly sales targets, lead conversion rates, follow-up tasks, or customer support resolutions. Each goal is tied directly to real-time CRM data, so you always know exactly where you stand without needing to compile manual reports.
Track Key Performance Indicators (KPIs) like the number of deals closed, average deal value, response time, call activity, or project milestones. The system updates automatically as your team works, providing live insights into what’s being achieved — and what might need extra attention.
Color-coded progress bars, visual widgets, and threshold alerts help keep your team motivated and accountable. Managers can quickly spot top performers, identify who needs support, and adjust strategies to stay on track.
Britixo also allows you to break larger goals into smaller benchmarks or phases, making it easier to manage long-term objectives. With historical comparisons and trend graphs, you can evaluate progress over time and make smarter, data-backed decisions.
For sales, support, or project teams, Goal Tracking & KPI Monitoring drives focus, encourages healthy competition, and ensures everyone is working toward shared business outcomes.
In summary, Britixo CRM’s goal and KPI tools provide a clear path from activity to achievement — helping your team stay aligned, motivated, and performance-driven every step of the way.
Knowledge Base & FAQs
Empowering your team and customers with instant access to the right information can significantly improve efficiency and reduce support load. Britixo CRM’s built-in Knowledge Base & FAQs feature allows you to create, organize, and share valuable resources that answer common questions, explain processes, and support decision-making — all from within your CRM.
With Britixo, you can easily build a searchable knowledge base that includes step-by-step guides, how-to articles, video tutorials, onboarding checklists, and policy documents. Whether it's internal SOPs for your team or public-facing help content for customers, everything can be organized into categories and tagged for fast navigation.
The FAQ module allows you to create quick-access answers for the most commonly asked questions — from billing queries and service availability to troubleshooting and CRM usage tips. Users can find the answers they need without submitting a support ticket, which saves time and improves user satisfaction.
For internal teams, the knowledge base acts as a centralized learning hub. New employees can quickly get up to speed, while existing staff can reference critical processes without relying on email threads or verbal instructions. This promotes consistency and reduces operational errors.
For customers, a well-maintained FAQ and knowledge base reduce the need for direct support, shortening response times and freeing up your team to handle more complex issues.
You can also track which articles are most viewed or most helpful, allowing you to continuously improve your content based on real usage data.
In short, Britixo CRM’s Knowledge Base & FAQs feature enhances both customer support and internal training — streamlining communication, reducing repetitive work, and delivering fast answers when they’re needed most.
Ticketing & Support System
Delivering exceptional customer service starts with having the right tools to manage and resolve issues efficiently. Britixo CRM features a fully integrated Ticketing & Support System that helps your team organize, prioritize, and resolve customer inquiries — all in one centralized location.
When a customer submits a support request — whether via email, web form, or internal CRM portal — Britixo automatically generates a support ticket. Each ticket is assigned a unique ID and can be categorized, tagged, and prioritized based on urgency, department, or issue type. This structured approach ensures that no request gets lost or delayed.
Your team can assign tickets to specific agents, add internal notes, update statuses, and track the full communication history with the customer. Built-in SLA timers and response deadline alerts help teams meet service level commitments and maintain high customer satisfaction.
The ticketing system also supports automated workflows, allowing you to auto-assign tickets based on rules (like category, language, or client tier) and trigger status updates or customer notifications. Everything is tracked in real time, with detailed activity logs for full visibility and accountability.
Clients can check ticket statuses through the customer portal, reducing back-and-forth emails and improving transparency. For teams, custom views and filters make it easy to manage high volumes of tickets and spot recurring issues.
Britixo’s Ticketing & Support System is ideal for help desks, tech support teams, or any business that wants to elevate its customer care. With better organization, faster response times, and complete case histories, your support staff can resolve issues more effectively — turning problems into opportunities for customer loyalty.
Survey & Feedback Tools
Understanding your customers’ experiences is key to building stronger relationships and improving your service. Britixo CRM’s Survey & Feedback Tools make it easy to collect valuable input from clients, leads, or team members — all without needing third-party tools.
With Britixo, you can create and send customized surveys directly from your CRM. Whether you're gathering post-purchase feedback, measuring customer satisfaction (CSAT), or collecting insights after support interactions, Britixo gives you full control over the design and delivery of your surveys.
You can choose from a variety of question formats — such as multiple choice, star ratings, open text fields, or Net Promoter Score (NPS) — to ensure you're asking the right questions in the right way. Surveys can be sent via email, SMS, or embedded on your website or client portal, reaching your audience wherever they’re most engaged.
All responses are tracked and stored within the CRM, allowing you to view individual feedback or analyze trends over time. Use this data to improve your services, refine product offerings, and identify areas where your team can enhance the customer experience.
Feedback tools can also be linked to specific contacts, deals, or support tickets, giving you rich context around every response. Want to trigger automated follow-ups based on a negative review or low satisfaction score? Britixo makes that possible too, using workflows tied to feedback results.
Whether you're collecting internal feedback, measuring campaign impact, or improving customer retention, Britixo’s Survey & Feedback Tools provide the insights you need to take meaningful action — turning opinions into opportunities.
2-Factor Authentication
Security is a top priority when managing sensitive customer data, and Britixo CRM offers robust protection through its 2-Factor Authentication (2FA) feature. This extra layer of security ensures that only authorized users can access your CRM, helping to safeguard your business against unauthorized logins and potential data breaches.
With 2FA enabled, users must provide two forms of identification before gaining access: typically, a password plus a unique verification code sent to their mobile device via an authenticator app or SMS. This means even if a password is compromised, attackers cannot access your CRM without the second authentication step.
Implementing 2FA in Britixo CRM is straightforward and customizable. Administrators can enforce 2FA for all users or selectively for specific roles, increasing control over access security based on job responsibilities. This flexibility makes it ideal for businesses of all sizes, from small teams to large enterprises.
In addition to protecting sensitive client and company information, 2FA helps your organization comply with industry regulations and data privacy laws such as GDPR and HIPAA, which require strong access controls.
Britixo’s 2FA also integrates seamlessly with other security features, including role-based permissions and audit logs, creating a comprehensive security framework that tracks user activity and minimizes risks.
By using Britixo CRM’s 2-Factor Authentication, you add a vital shield around your data — giving your team peace of mind and your customers confidence that their information is safe.
API Access & Webhooks
To truly customize and automate your business workflows, seamless connectivity between your CRM and other software is essential. Britixo CRM provides robust API Access & Webhooks, enabling businesses to integrate Britixo with virtually any third-party application or custom tool, creating a powerful, interconnected system tailored to your unique needs.
With API access, developers can programmatically read, create, update, or delete data within Britixo CRM, allowing smooth data synchronization across platforms like accounting software, marketing automation, e-commerce, or customer support tools. This ensures your team always works with accurate, up-to-date information without manual data entry.
Webhooks take integration further by enabling real-time notifications and event-driven automation. When a specific action occurs in Britixo—such as a new lead submission, deal update, or ticket resolution—the webhook triggers an immediate HTTP request to your external system. This allows you to automate workflows, update external databases, or send alerts without delay.
Britixo’s API and webhooks are well-documented, secure, and flexible, supporting both RESTful architecture and standard authentication methods. This makes it easier for your IT team or external developers to build custom solutions quickly and reliably.
Whether you want to connect with popular tools like Zapier, Pabbly, or Integrately, or create bespoke integrations for internal software, Britixo’s API and webhooks provide the foundation to enhance your CRM capabilities and improve operational efficiency.
In short, Britixo CRM’s API Access & Webhooks empower your business to automate processes, maintain seamless data flow, and build integrations that help you scale smarter and faster.
Integration with 3,000+ Apps
In today’s digital landscape, your business relies on multiple tools to operate efficiently. Britixo CRM offers seamless Integration with 3,000+ Apps through popular platforms like Zapier, Pabbly, and Integrately, allowing you to connect your CRM with a vast ecosystem of applications effortlessly.
This extensive integration capability means you can automate workflows, synchronize data, and streamline processes without any coding knowledge. Whether you use email marketing tools, accounting software, customer support platforms, or e-commerce systems, Britixo can link them all into one cohesive system.
By connecting Britixo CRM with apps like Gmail, Mailchimp, QuickBooks, Slack, Shopify, and many more, you eliminate manual data entry and reduce errors. For example, new leads captured in your CRM can automatically be added to your email marketing list, or completed deals can trigger invoice creation in your accounting software.
Britixo supports bi-directional data flow, ensuring information stays consistent across all connected platforms. Automated triggers and actions save time, improve team collaboration, and help you respond faster to customers.
The integration setup is user-friendly, powered by trusted middleware platforms that provide ready-made “Zaps,” “Pabbly Connects,” or “Integrations” templates — making it easy for non-technical users to connect and automate their apps within minutes.
Ultimately, Britixo CRM’s Integration with 3,000+ Apps empowers your business to create a personalized, automated tech stack tailored to your unique workflows, increasing productivity, reducing operational costs, and enabling smarter decision-making.
Custom Branding Options
Building a strong, consistent brand presence is vital for gaining customer trust and standing out in a competitive market. Britixo CRM offers comprehensive Custom Branding Options that let you personalize the CRM interface and communications to reflect your company’s unique identity.
With Britixo, you can easily add your company logo, brand colors, and custom fonts across all client-facing elements including emails, invoices, forms, and portals. This ensures that every interaction your customers have with your business feels professional and cohesive.
Custom branding extends to your internal dashboard as well, providing your team with a familiar and motivating workspace that reinforces your company culture. This attention to detail boosts user adoption and helps employees feel connected to the brand they represent.
Britixo also allows customization of email templates and automated messages to align with your brand’s voice and style, making your outreach more effective and trustworthy. Whether you’re sending follow-ups, newsletters, or support replies, consistent branding helps increase customer engagement and loyalty.
Moreover, Britixo supports white-labeling options for agencies or resellers who want to offer a fully branded CRM experience to their clients, enhancing your service offering and professionalism.
Implementing custom branding is straightforward with Britixo’s intuitive settings, requiring no technical expertise. This flexibility allows businesses of all sizes to maintain a polished, unified brand image across all customer touchpoints.
In summary, Britixo CRM’s Custom Branding Options empower you to reinforce your brand identity, enhance customer perception, and provide a seamless experience that builds trust and drives business growth.
Multi-Currency & Multi-Language Support
As businesses expand globally, managing diverse customer bases and international transactions becomes crucial. Britixo CRM offers robust Multi-Currency & Multi-Language Support to help you operate seamlessly across borders, making it easier to serve clients worldwide and streamline your global operations.
With multi-currency functionality, Britixo allows you to handle sales, invoices, and payments in various currencies. The system automatically converts amounts based on real-time exchange rates or manually set values, ensuring accurate financial records without the hassle of manual calculations. This feature is essential for businesses dealing with international clients or suppliers, helping you avoid confusion and maintain transparency.
On the language front, Britixo CRM supports multiple languages, enabling your team and customers to interact with the platform in their preferred language. Whether your users speak English, Spanish, French, German, or any other supported language, Britixo provides localized interfaces, notifications, and communications. This enhances usability, reduces errors, and improves user satisfaction across different regions.
This combination of multi-currency and multi-language support allows companies to customize the CRM experience for each market, boosting accessibility and fostering stronger relationships with international customers.
Furthermore, Britixo’s global-ready design complies with local regulations and tax requirements, making it easier to maintain compliance and accurate reporting.
In summary, Britixo CRM’s Multi-Currency & Multi-Language Support equips your business with the tools needed to scale internationally, simplify cross-border transactions, and deliver a tailored, user-friendly experience for diverse teams and customers worldwide.
04 Billing & Client Access.
Invoicing & Estimates
Accurate and professional billing is essential for maintaining healthy cash flow and building trust with your clients. Britixo CRM offers a comprehensive Invoicing & Estimates feature that simplifies creating, sending, and managing invoices and quotes — all directly from the CRM platform.
With Britixo, you can generate customized invoices and estimates that reflect your brand identity and include all necessary details such as itemized services, taxes, discounts, and payment terms. The system supports multiple templates, allowing you to tailor documents to different client needs or industries.
Creating estimates is quick and easy, enabling your sales team to provide potential clients with professional quotes on the spot. Once approved, estimates can be converted into invoices with a single click, streamlining the sales-to-payment process.
The invoicing tool also tracks payment statuses, sending automatic reminders for overdue payments to help improve collection times. Detailed invoice histories are stored securely, making auditing and financial reporting hassle-free.
Integration with popular accounting software and payment gateways ensures that your billing data stays synchronized across platforms, reducing manual work and minimizing errors.
Overall, Britixo CRM’s Invoicing & Estimates feature empowers businesses to maintain professional billing practices, speed up payment cycles, and enhance client satisfaction — all within a single, secure CRM environment.
Recurring Billing & Subscriptions
For businesses offering subscription-based services or ongoing contracts, managing recurring payments efficiently is critical. Britixo CRM’s Recurring Billing & Subscriptions feature streamlines the entire process by automating billing cycles, reducing administrative workload, and ensuring timely payments.
With Britixo, you can set up flexible subscription plans tailored to your products or services — whether it’s monthly memberships, yearly contracts, or custom billing intervals. The system automatically generates and sends invoices according to the schedule you define, minimizing manual intervention and errors.
Automated payment reminders help reduce late or missed payments, improving your cash flow and financial predictability. Plus, integration with major payment gateways like Stripe, PayPal, and others enables clients to pay securely online, providing a seamless experience that boosts customer satisfaction and retention.
The subscription management dashboard offers real-time visibility into active subscriptions, upcoming renewals, and payment statuses. This insight helps your team proactively address issues and optimize revenue streams.
Britixo also supports upgrades, downgrades, and cancellations within subscription plans, allowing you to easily adapt to customer needs without losing track of billing details.
For businesses focused on recurring revenue, Britixo’s Recurring Billing & Subscriptions feature simplifies complex billing cycles, enhances operational efficiency, and provides a professional, reliable payment experience — all managed directly from your CRM.
Expense Tracking
Keeping a close eye on business expenses is vital for maintaining profitability and making informed financial decisions. Britixo CRM’s Expense Tracking feature provides an easy and efficient way to monitor, categorize, and manage all your company’s expenses directly within the CRM.
With Britixo, you can quickly record expenses related to projects, clients, or departments, attaching receipts and notes for clear documentation. Categorization tools help organize expenses by type, date, or business unit, making it easier to analyze spending patterns and identify cost-saving opportunities.
Expense reports can be generated in just a few clicks, providing detailed overviews of where your money is going. These insights support budgeting, forecasting, and financial planning, ensuring that your team stays on track to meet financial goals.
Integration with invoicing and billing features allows you to link expenses to specific client projects, ensuring that costs are accurately passed on when appropriate. This is particularly useful for agencies, freelancers, or service-based businesses that bill clients for reimbursable expenses.
Additionally, expense tracking within Britixo CRM supports seamless collaboration between finance, sales, and project teams, providing transparency and reducing administrative overhead.
The system is designed to be user-friendly, encouraging regular expense entry and minimizing the risk of overlooked costs. Secure data handling and audit trails help maintain compliance and provide accountability.
In summary, Britixo CRM’s Expense Tracking feature helps businesses control spending, improve financial visibility, and streamline expense management — all from one integrated platform.
Payment Gateway Integration (Stripe, PayPal, etc.)
Seamless payment processing is a cornerstone of efficient business operations. Britixo CRM offers powerful Payment Gateway Integration with popular platforms like Stripe, PayPal, and more, enabling businesses to accept payments securely and effortlessly within the CRM.
By integrating trusted payment gateways, Britixo allows you to process credit card payments, digital wallets, and bank transfers directly from invoices or client portals. This streamlined approach simplifies the payment experience for your customers, reducing friction and accelerating cash flow.
The integration supports real-time payment status updates, ensuring your CRM always reflects accurate and up-to-date transaction records. This visibility helps your team track outstanding invoices, automate payment reminders, and quickly reconcile accounts.
Setting up payment gateways in Britixo is straightforward and secure, with encryption protocols that protect sensitive financial data. Businesses can also customize payment options based on customer preferences and regional requirements, supporting multi-currency transactions and diverse payment methods.
For recurring billing and subscription services, payment gateway integration is essential for automating payment collections, reducing manual tasks, and improving customer satisfaction with hassle-free renewals.
Moreover, these integrations provide detailed transaction histories and reports, simplifying accounting and compliance processes while giving you insight into your revenue streams.
In summary, Britixo CRM’s Payment Gateway Integration connects your billing and payments effortlessly, providing a secure, reliable, and user-friendly way to manage all financial transactions — helping you get paid faster and grow your business with confidence.
Contracts & E-Signatures
Managing contracts efficiently and securely is essential for smooth business operations and legal compliance. Britixo CRM’s Contracts & E-Signatures feature streamlines the entire contract lifecycle — from creation and negotiation to signing and storage — all within a single, secure platform.
With Britixo, you can easily generate professional contract templates tailored to your business needs. The intuitive editor allows for customization of terms, conditions, and clauses, ensuring every contract reflects your unique agreements. Once finalized, contracts can be sent directly to clients or partners for approval and electronic signature.
The integrated e-signature functionality provides a legally binding, fast, and paperless signing process. Clients can review and sign documents securely from any device, eliminating the delays associated with physical paperwork and postal mail.
All signed contracts are automatically stored within Britixo CRM, organized by client, project, or deal for easy access and retrieval. Version control and audit trails track changes and signatures, providing transparency and ensuring compliance with industry regulations.
Using Contracts & E-Signatures in Britixo reduces administrative overhead, accelerates deal closures, and minimizes risks associated with lost or unsigned documents. It also enhances the client experience by offering a smooth, professional, and secure way to finalize agreements.
Whether you are managing sales contracts, service agreements, or NDAs, Britixo CRM’s Contracts & E-Signatures feature empowers your business to operate smarter, faster, and more securely — all while maintaining full control over your critical documents.
Proposal Builder
Creating professional, persuasive proposals is key to winning new business, and Britixo CRM’s Proposal Builder simplifies this crucial task by providing an intuitive, all-in-one tool for crafting customized proposals quickly and efficiently.
With Britixo, you can design tailored proposals that include detailed project scopes, pricing, timelines, and terms — all branded with your company’s logo and colors for a consistent, professional appearance. The drag-and-drop editor allows you to easily add text, images, tables, and pricing breakdowns, ensuring every proposal clearly communicates your value proposition.
The Proposal Builder supports multiple templates, so your sales team can choose or customize formats based on client needs or industry requirements. Once completed, proposals can be sent directly to prospects via email, or shared through secure client portals for convenient review.
Britixo also tracks proposal views and client interactions in real time, giving you valuable insights into which sections capture interest and when clients open or engage with your proposals. This data helps sales teams tailor follow-ups and close deals faster.
Integration with other CRM modules allows you to convert approved proposals into projects, deals, or invoices seamlessly — eliminating duplicate data entry and accelerating your sales cycle.
Overall, Britixo CRM’s Proposal Builder empowers your team to deliver polished, compelling proposals that stand out from the competition, build client confidence, and drive business growth — all without the hassle of complex design software or manual document assembly.
Client Portal with Secure Access
Providing your clients with a secure, user-friendly space to access their information and collaborate is a game-changer for building trust and improving communication. Britixo CRM’s Client Portal with Secure Access offers a dedicated, customizable platform where clients can view project updates, invoices, proposals, and support tickets — all in real time.
This secure portal ensures that sensitive client data remains protected through advanced encryption and strict access controls. Clients can log in anytime from any device, providing convenient, 24/7 access to their records without needing to contact your team for routine updates.
Britixo allows businesses to tailor the portal experience with custom branding, making it feel like a seamless extension of your company’s website and reinforcing brand consistency. Clients can securely upload and download files, review contracts, approve proposals, and track project progress — fostering transparency and collaboration.
The portal also supports communication tools such as messaging and ticket submission, enabling clients to easily reach out for support or ask questions, streamlining your customer service processes.
By reducing the need for manual status updates and email exchanges, the Client Portal with Secure Access helps your team save time and focus on delivering value. It also boosts client satisfaction by giving them autonomy and instant access to important information.
In short, Britixo CRM’s Client Portal transforms how you interact with clients, making collaboration more efficient, secure, and professional — essential for nurturing strong, long-lasting business relationships.
File Attachments per Client or Deal
Keeping all important documents organized and easily accessible is critical for smooth project management and client communication. Britixo CRM’s File Attachments per Client or Deal feature allows you to upload, store, and manage all relevant files directly within each client record or sales deal, centralizing your information in one secure location.
Whether it’s contracts, invoices, proposals, product specifications, or email correspondence, you can attach any file type to the appropriate client or deal. This eliminates the need for scattered storage systems or searching through multiple platforms, saving valuable time for your team.
Files are stored securely with encryption, ensuring sensitive business and client data remains protected. You can easily share attachments with authorized team members or clients through the CRM, enhancing collaboration and communication.
The system supports version control, so you can track document revisions and ensure everyone works from the latest file. Additionally, Britixo CRM provides quick search and filter options to find attachments instantly, improving workflow efficiency.
By associating files directly with clients or deals, Britixo helps reduce errors and miscommunications, as all team members have access to the same up-to-date documentation. This transparency is particularly valuable during audits, client reviews, or project handovers.
In summary, Britixo CRM’s File Attachments per Client or Deal feature streamlines document management, increases team productivity, and strengthens client relationships by keeping critical files organized, secure, and readily available — all within your CRM.
Records Management
Effective records management is essential for maintaining organized, compliant, and accessible business data. Britixo CRM’s Records Management feature provides a centralized system to securely store, organize, and manage all your critical client, project, and transactional information in one place.
With Britixo, you can create detailed records that capture every interaction, document, and update related to clients, deals, or projects. This comprehensive approach ensures that your team has full visibility into the history and status of each record, enabling better decision-making and customer service.
The platform supports customizable record types and fields, allowing you to tailor data storage to your industry’s specific needs. Whether you’re tracking contracts, communications, financial transactions, or compliance documents, Britixo keeps everything structured and easy to retrieve.
Britixo CRM also offers advanced search and filtering options, so users can quickly find records based on various criteria like date, client, status, or custom tags. This efficiency saves time and reduces errors caused by lost or misplaced information.
Security is a core aspect of Britixo’s records management, with encrypted storage and strict access controls ensuring sensitive data remains protected and only accessible to authorized personnel. Audit trails monitor who accessed or modified records, enhancing accountability and compliance.
In industries with strict regulatory requirements, Britixo helps maintain compliance by providing organized, tamper-proof records that simplify audits and reporting.
Overall, Britixo CRM’s Records Management feature empowers businesses to keep their data organized, secure, and accessible — improving operational efficiency, enhancing customer relationships, and supporting regulatory compliance.
End-to-End (E2E) Encryption
Data security is a top priority for businesses handling sensitive client information, and Britixo CRM delivers peace of mind with its robust End-to-End (E2E) Encryption. This advanced security feature ensures that all data transmitted and stored within the CRM is fully encrypted from the moment it leaves your device until it reaches its intended recipient or storage location.
With E2E encryption, your data is protected against unauthorized access, interception, or tampering throughout its journey — whether it’s emails, files, contracts, or client records. Only authorized users with the correct encryption keys can decrypt and access the information, safeguarding your business and your customers from potential breaches.
Britixo’s implementation of E2E encryption complies with the highest industry standards and regulations, making it an ideal solution for businesses in regulated sectors such as finance, healthcare, and legal services, where data privacy is paramount.
By using Britixo’s E2E encryption, companies not only protect confidential data but also build trust with clients by demonstrating a strong commitment to data privacy and security. This is increasingly important in today’s environment, where data breaches can cause serious reputational and financial damage.
Additionally, E2E encryption integrates seamlessly with other security features in Britixo CRM, such as role-based access controls and audit trails, creating a comprehensive shield around your critical business data.
In summary, Britixo CRM’s End-to-End Encryption offers unmatched data protection, ensuring your information remains confidential, secure, and accessible only to authorized users — empowering your business to operate confidently and comply with stringent data privacy requirements.
Secured Encrypted Drive
Secure storage of sensitive business and client files is essential for protecting your company’s data integrity and privacy. Britixo CRM’s Secured Encrypted Drive offers a powerful, encrypted cloud storage solution designed to keep your documents safe from unauthorized access and cyber threats.
This encrypted drive ensures that every file uploaded — whether contracts, invoices, client records, or internal documents — is automatically encrypted using advanced cryptographic standards. Encryption happens both during data transfer and while the files are stored, providing end-to-end protection.
With Britixo’s Secured Encrypted Drive, your team can safely upload, access, and share files within the CRM environment without worrying about data leaks or breaches. The drive integrates seamlessly with other Britixo modules, linking files directly to relevant clients, projects, or deals for easy organization and retrieval.
Access to the encrypted drive is tightly controlled through role-based permissions, ensuring only authorized users can view or modify sensitive files. This layered security approach helps businesses comply with data protection regulations like GDPR and industry-specific compliance standards.
Additionally, the encrypted drive supports version control and audit logs, allowing you to track changes, monitor file activity, and maintain a transparent record of document history. This feature is crucial during audits, legal reviews, or internal compliance checks.
In summary, Britixo CRM’s Secured Encrypted Drive provides businesses with a reliable, secure, and compliant storage solution that safeguards critical data while enhancing collaboration and operational efficiency — empowering you to protect your company and client information with confidence.
Smart Accounting for Modern UK Businesses.
The Accounting and Bookkeeping module in Britixo ERP is built to handle everything from daily transactions to complex financial reporting — seamlessly and securely. Designed for UK-based businesses, it offers a fully integrated system that connects your invoices, expenses, payroll, and banking in one central platform.
Whether you’re a small business owner, accountant, or finance manager, Britixo automates tedious bookkeeping tasks and ensures every transaction is recorded correctly. It’s more than accounting software — it’s a complete financial management hub that keeps your business organised, compliant, and always audit-ready.
Complete Financial Control.
Britixo ERP gives you total control over your company’s finances. Every sale, purchase, and expense is tracked automatically, ensuring real-time accuracy across your accounts. The system eliminates manual data entry, reducing errors and saving countless hours every week.
Key features include:
General Ledger Management: Maintain a precise record of all debit and credit transactions with customisable chart of accounts.
Automatic Journal Entries: Every invoice, payment, and adjustment is automatically posted to the correct ledger.
Expense Tracking: Monitor where your money goes with detailed expense categories, attachments, and reporting.
Multi-Currency Support: Perfect for UK businesses trading internationally, with automatic exchange rate updates.
By centralising financial data, Britixo helps you make smarter spending and budgeting decisions with confidence.
One of the biggest advantages of Britixo’s Accounting and Bookkeeping module is real-time financial visibility. Your dashboard displays up-to-date figures for income, expenses, and cash flow, allowing you to monitor your business health instantly.
Profit & Loss Statements generated automatically.
Balance Sheets reflecting live financial status.
Cash Flow Reports to help forecast future liquidity.
Sales & Billing: Instantly capture revenue from invoices.
Projects: Allocate costs and track profitability per project.
HR & Payroll: Reflect salary expenses and contributions.
Banking: Reconcile transactions directly from connected bank accounts.
Quality Management In Britixo ERP.
The Quality Management Module in Britixo ERP helps businesses maintain consistent product and process quality by integrating inspections, defect tracking, alerts, and traceability directly into operational workflows. It ensures that every stage—from material receipt to production and final dispatch—meets defined standards, reducing errors and improving overall efficiency.
Key Features:
Automated Inspections: Trigger inspections at goods receipt, production stages, and dispatch.
Defect & Failure Logging: Record defects with categories, severity, and batch details.
Non-Conformance Control: Automatically block defective materials from moving forward.
Real-Time Alerts: Notify supervisors immediately when a check fails.
Full Traceability: Track batches, materials, and product history across all stages.
Corrective & Preventive Actions: Assign corrective actions and monitor progress.
Integrated Workflow Control: Quality checks tie directly into inventory and production modules.
Quality Dashboards: View defect rates, rejected quantities, and supplier performance.
Business Benefits:
Lower Waste & Rework: Early detection prevents defective items from progressing.
Improved Customer Satisfaction: Consistent quality leads to fewer complaints and returns.
Better Supplier Management: Identify weak suppliers through rejection and inspection data.
Stronger Compliance: Maintain clear inspection logs and traceability for audits.
Enhanced Operational Efficiency: Automated checks reduce manual effort and errors.
Unified Data: All quality records live inside Britixo ERP, improving collaboration and accuracy.
The Inventory Management Module boosts how your business tracks, controls and optimises stock with the full power of Britixo ERP. By embedding this module into your workflow, you gain real-time visibility over product movement and stock levels across all locations, ensuring your supply chain works smarter.
Key Features
Multi-Warehouse Management: Manage and monitor stock in multiple warehouses or storage locations with visibility for each site.
Product & Attribute Management: Handle SKUs, barcodes, product variants, styles, models, sizes, colours, warranty details—all within the item setup.
Barcode/Serial & Batch Tracking: Print and scan barcodes, manage lot numbers and serial numbers, track batches through receiving, delivery and adjustment workflows.
Receiving, Delivery & Internal Transfer Notes: Record inbound goods, outbound items, inter-warehouse transfers and adjustments—all tied into stock movement.
Low Stock Alerts & Stock Valuation: Automated notifications when stock drops below minimum, and valuation reports based on purchase and selling price.
Traceability & Reporting: Insight into stock history, movements, losses and adjustments with detailed analytics for better decisions.
How Your Business Benefits with Britixo ERP
Reduced Stock-outs & Over-stocking: With low-stock alerts and accurate stock tracking, you avoid lost sales and excess inventory costs.
Improved Efficiency and Accuracy: Barcode and serial tracking minimise manual errors; staff spend less time reconciling spreadsheets and more on value-adding tasks.
Better Cost Control: Valuation reports and movement tracking highlight where cost leaks occur—helping you optimise procurement, usage and storage.
Stronger Supply Chain Visibility: With all warehouses tracked in one unified system, your teams know exactly what stock is where, when it moves and what it costs.
Scalable Operations: As your business grows into new locations or product lines, the module scales inside Britixo ERP so your inventory remains under control.
Purchase Management Module – Britixo ERP
The Purchase Management Module in Britixo ERP streamlines procurement operations by centralizing supplier data, purchase requests, approvals, and goods receiving into one organized workflow. It ensures that every purchase follows a controlled process, improves cost management, and enhances coordination between procurement, finance, and inventory teams.
Key Features
Supplier Management: Maintain complete supplier profiles, contact details, pricing history, performance records, and past transactions.
Purchase Requests (PR): Staff can generate purchase requests that move through defined approval steps before being converted into purchase orders.
Approval Workflow: Customized approval chains ensure purchasing follows company policies and prevents unauthorized spending.
Purchase Orders (PO): Create and manage purchase orders with detailed line items, pricing, taxes, terms, descriptions, and delivery schedules.
Goods Received Notes (GRN): Record incoming materials, compare received quantities with purchase orders, and maintain accurate stock updates.
Integration With Inventory: Once goods are received, the system updates inventory levels automatically, ensuring accurate stock control.
Cost Tracking: Track procurement costs, vendor rates, and historical spending to optimize purchasing decisions.
Document Storage: Attach invoices, quotations, contracts, and supporting files directly to purchase records for easier referencing and audits.
Business Benefits
Improved Cost Control: Approval workflows and detailed tracking help prevent unnecessary purchases and overspending.
Accurate Stock Levels: GRN integration ensures inventory reflects real-time quantities as materials arrive.
Faster Procurement Cycles: Centralized PR-to-PO processing reduces delays, miscommunication, and manual follow-ups.
Vendor Performance Insight: Detailed supplier records help businesses evaluate reliability and negotiate better terms.
Operational Efficiency: Procurement, finance, and warehouse teams work in sync using shared data and defined workflows.
Audit-Ready Records: All procurement details, receipts, and documents are stored in one place for complete traceability.
PL Management Module – Britixo ERP.
The Product Lifecycle Management (PLM) Module in Britixo ERP streamlines product development and management by enabling end-to-end visibility across planning, design, production, and retirement. It helps businesses coordinate every phase of a product’s life—reducing time to market, optimizing costs, and improving cross-functional collaboration.
Key Features:
Lifecycle Stage Definition: Define custom product stages such as concept, design, prototype, production, maintenance, and retirement.
Version Control & Revisions: Track different versions of your products with revision logs and change history.
Bill of Materials (BOM) Management: Maintain and modify BOMs for each product version, including nested components.
Approval Workflows: Built-in workflow for product approvals, change reviews, and design validation.
Task Management: Assign lifecycle‑specific tasks and actions to responsible teams with deadlines.
Cost Tracking: Estimate and track development costs, production costs, and total cost across lifecycle stages.
Documents & Files: Upload and manage specification documents, CAD drawings, compliance files, and more.
Release Planning & Deployment: Control when a product version is released or retired, with planned milestones.
Business Benefits:
Faster Time to Market: Coordinated workflows and task tracking help streamline product launches.
Reduced Development Costs: Version control and BOM management minimize design rework and component waste.
Better Collaboration: Stakeholders across design, engineering, manufacturing, and quality stay aligned.
Lifecycle Visibility: Gain full transparency into where each product is in its lifecycle and make informed decisions.
Improved Change Management: Structured approval flows ensure changes do not disrupt production.
Regulatory and Compliance Readiness: Manage documentation and version history for audits.
Strategic Retirements: Plan product retirement carefully to maximize ROI and minimize obsolescence.
Logistics Management Module – Britixo ERP
The Logistics Management Module within Britixo ERP enhances end-to-end visibility and control of your logistics operations—covering staff, drivers, customers, pickups, shipments and delivery workflows. It allows your business to manage logistics from one unified system, reducing complexity and improving responsiveness across warehousing, transport and fulfilment.
Key Features
Dashboard overview of all logistics activities, shipments, pickups and deliveries.
User management for multiple roles including staff, drivers and customers.
Recipient and package management covering locker packages, consolidated shipments and pre-alerts.
Shipping management for domestic and international shipments, including modes, package types, agencies and tracking.
Pickup management scheduling collection of goods from customers or sites.
Consolidation management to combine multiple shipments into one for cost efficiency.
Settings configuration for office group, agency group, shipping companies, package types, modes, delivery times, countries, states, cities, payment terms, taxes, currencies.
Client portal enabling recipients to manage packages, pre-alerts, shipping and consolidated shipments.
Reports and analytics on shipment volumes, delivery performance, driver performance, cost metrics.
Business Benefits
Stronger logistical control: you can oversee your warehousing, shipping and delivery operations from one system, reducing silos and improving coordination.
Reduced costs: consolidation features and efficient routing lower transport and handling expenses.
Improved visibility and tracking: real-time insights into shipments, pickups and deliveries help you respond faster to delays or issues.
Enhanced customer service: clients and drivers have dedicated workflows, and your business can deliver more reliably and transparently.
Faster operations: from pickup scheduling to delivery and returns, the workflow is streamlined, reducing administrative burden and manual tracking.
Better decision-making: logistics data enables proactive planning—such as identifying bottlenecks, optimizing routes, and managing carrier performance.
Fleet Management Module – Britixo ERP
The Fleet Management Module in Britixo ERP offers a comprehensive solution for managing your company’s vehicles, drivers, routes, fuel consumption, maintenance schedules, and costs. By integrating fleet operations into your ERP, you gain centralized visibility, improved efficiency, and stronger cost control across your mobile assets.
Key Features
Vehicle & Asset Register: Track all vehicles, trailers, equipment, including details such as model, registration, year, capacity, status, and assignment.
Driver Management: Maintain driver profiles, licences, assignments, performance records and route history.
Route & Trip Planning: Schedule trips, assign vehicles and drivers, define routes, stops, and checkpoints; monitor trip progress.
Fuel & Maintenance Tracking: Record fuel consumption, tank logs, maintenance history, cost per vehicle, reminders for upcoming services.
Insurance & Compliance: Log insurance renewals, registration checks, compliance certificates, and alerts for upcoming expirations.
Cost Allocation & Reporting: Track all fleet-related costs (fuel, repair, idle time, driver wages) and generate cost-analysis reports.
Integration With Logistics & Inventory: The fleet module integrates with your warehousing, dispatch, and inventory plants for unified operations.
Driver & Vehicle Alerts: Receive alerts for vehicle downtime, missed maintenance, excessive idle time or driver performance issues.
Business Benefits
Improved Asset Utilization: With visibility of vehicle status and scheduling, you can optimize fleet usage and reduce idle time.
Lower Operating Costs: Fuel tracking, maintenance reminders, and cost reporting help identify inefficiencies and unnecessary expenses.
Enhanced Compliance & Safety: Staying on top of insurance, registrations, and maintenance reduces risk and avoids fines.
Better Route Efficiency & Delivery Performance: Route planning and trip monitoring help you meet delivery targets and reduce transit times.
Reduced Administrative Burden: Fleet data, maintenance logs, driver records and cost reports are all accessible within your ERP.
Data-Driven Decision-Making: Detailed fleet analytics enable you to optimize your fleet mix, manage lifecycle costs, and plan replacements or upgrades strategically.
HR Payroll Module – Britixo ERP
The HR Payroll Module in Britixo ERP offers a powerful solution to manage salary processing, attendance, deductions, and compliance within one central system. It makes payroll more accurate, automated, and transparent by integrating pay‑slips, tax calculations, and employee data directly into Britixo’s core.
Key Features
Employee Profile Management: Maintain full employee profiles, including personal details, bank data, and payroll‑relevant information.
Attendance Tracking: Record and integrate attendance data to calculate pay based on hours worked or absence.
Commission & KPI Bonuses: Manage commission payments and performance-based bonus schemes (KPI) for eligible staff.
Salary Deductions: Handle deductions for insurance, loans, or other withholdings.
Insurance & Tax Management: Apply income tax rules, social insurance contributions, and manage tax rebates and rates.
Payslip Templates & Generation: Set up custom payslip templates, generate pay slips per employee or group, and export them to PDF.
Correct Payroll Columns: Configure payroll columns according to your company’s earning and deduction structure.
Reports & Analytics: Generate payroll reports, income summary, insurance cost overview, and department-wise charts.
Integration Capabilities: Synchronize with other modules such as attendance/timesheet, HR records, commissions, and accounting.
Business Benefits
Time Savings: Automates payroll computations, reducing manual input and speeding up payday operations.
Accuracy and Compliance: Payroll is calculated with correct tax, insurance, and deduction rules to ensure regulatory adherence.
Enhanced Transparency: Employees and managers can access payslips and payroll summaries, promoting trust.
Performance‑Driven Pay: Commission and bonus tracking align staff earnings with business objectives.
Cost Control: Insight into payroll costs, deductions, and insurance expenses helps with budgeting and financial planning.
Integrated HR Workflow: Payroll data ties into HR profile data, attendance, and accounting — eliminating silos and duplicated work.
HR Records Module – Britixo ERP
The HR Records Module in Britixo ERP centralizes all personnel data—past and present—into a unified system. It acts as a robust repository for essential HR information, such as training records, contracts, job descriptions, employee dependants, and onboarding documentation. This module ensures your organisation retains a complete memory of its workforce and supports streamlined human‑resources operations.
Key Features
Dashboard Analytics: Visualise staff ratios by department, age, job role, seniority, and status changes over time.
Job Description Management: Organise job description groups and individual job roles with detailed functional responsibilities.
Organisational Chart: Maintain a company‑wide hierarchy for reporting and role clarity.
Onboarding Process: Manage new employee intake, data collection, and orientation workflows.
Training Management: Track training programs, training types, participation, and progress.
Contract Management: Create, store, and track employment contracts, including templates and renewal cycles.
Dependents & Layoffs: Maintain records of employee dependants and manage layoff workflows with checklists.
Policies & Q&A: Manage company policies, employee questions, and answers within a structured HR knowledge base.
HR Reports: Generate reports on turnover, salary changes, staff seniority shifts, and department‑wise qualifications.
Settings & Customisation: Configure contract types, salary types, allowance categories, onboarding templates, and permissions.
My Profile: Employees can view their own profile, contracts, dependants, training, and associated records.
Business Benefits
Centralised Employee Data: All staff data—contracts, training, onboarding—is stored in one system, reducing fragmentation.
Enhanced Compliance: Maintain complete, auditable records for contracts, dependants, policies and employee history.
Improved Decision Making: Dashboards and HR reports provide insight into workforce composition, staff turnover, and training needs.
Efficient Onboarding & Offboarding: Structured processes help HR teams onboard new hires and manage layoffs smoothly.
Consistent HR Practices: Standardised job descriptions, contract templates and policy management ensure uniformity across your organisation.
Integrated HR Operations: The module works alongside payroll, performance and other HR-related modules within Britixo ERP, ensuring accurate and up-to-date staff information.
Recruitment Management Module – Britixo ERP
The Recruitment Management Module in Britixo ERP automates and centralizes hiring, candidate tracking, and onboarding, giving your HR team full control over recruitment workflows. It supports the entire recruitment lifecycle—from job posting and application management through interviews and onboarding—ensuring a seamless, professional hiring process.
Key Features
Recruitment Campaigns & Plans: Create recruitment plans and campaigns, defining job roles, budgets, and timelines.
Job Position Management: Manage job positions with detailed job descriptions, requirements, and employment types.
Candidate Management: Track candidate applications, store resumes, cover letters, and interview notes in comprehensive profiles.
Interview Scheduling: Manage interview times, send invites, and coordinate interviewers and candidates.
Evaluation & Criteria Management: Define evaluation criteria, build custom evaluation forms, and score candidates during interviews.
Skills & Industry Management: Maintain a skills database and align candidates to required competencies; manage industries for job roles.
Candidate Portal: Provide candidates with a portal where they can apply, register, view their profile, and track application status.
Onboarding Workflows: Automate the onboarding process with checklists, document collection, and status tracking.
Recruitment Channels: Configure multiple recruitment channels (job boards, social media, direct campaigns) to post jobs and manage applications.
Business Benefits
Streamlined Hiring Process: Automating candidate tracking and interview scheduling reduces administrative load and accelerates hiring.
Improved Candidate Experience: A dedicated portal lets applicants apply easily and stay informed, boosting your employer brand.
Data-Driven Recruitment: Evaluation forms and scoring enable objective decision-making and help select the best candidates.
Consistent Onboarding: Automated onboarding workflows ensure new hires follow standardized steps, reducing manual errors.
Better Talent Pool Management: Skills tracking helps match candidates to future roles and maintain a reliable pipeline.
Cost Efficiency: Centralizing recruitment in Britixo ERP cuts down on external software costs and manual tracking overhead.
Manufacturing Management Module – Britixo ERP
The Manufacturing Management Module in Britixo ERP provides complete control over production operations, from planning to shop-floor execution. It allows businesses to efficiently manage materials, resources, and workflows, ensuring timely production, reduced waste, and optimized costs. The module is ideal for businesses of all sizes looking to streamline their manufacturing processes within Britixo ERP.
Key Features
Dashboard & Overviews: Real-time insights into manufacturing orders, work orders, and production center performance.
Product Management: Maintain detailed product profiles including SKU, cost, barcode, variants, and units of measure.
Product Variants: Create and manage different product variants with multiple attributes.
Barcode & Labeling: Print and scan barcodes during production for accurate tracking.
Bill of Materials (BOM): Define and manage BOMs for products, including components and sub-assemblies.
Routing & Operations: Set up routing for different operations, manage work centers, and define production steps.
Work Orders: Create and assign work orders, monitor progress, and ensure tasks are completed on schedule.
Settings & Configuration: Configure working hours, units of measure, BOM parameters, and production routing.
Integration: Fully integrates with Purchase Management and Inventory Management modules for smooth material flow.
Business Benefits
Optimized Production Planning: Clear visibility of orders and work-in-progress enables smarter production scheduling.
Reduced Material Waste: BOM management ensures accurate material usage and minimizes scrap.
Higher Efficiency: Routing and barcode tracking automate shop-floor processes, reducing errors.
Flexible Manufacturing: Supports multiple production strategies, such as make-to-stock and engineer-to-order.
Cost Control: Monitor material, labor, and machine costs to optimize production expenses.
Improved Throughput: Streamlined work orders and processes help meet deadlines and boost productivity.
Seamless Integration: Works together with inventory and purchasing modules to eliminate workflow gaps and ensure accurate data.
Customer Service Management Module – Britixo ERP
The Customer Service Management Module in Britixo ERP centralizes customer support operations, enabling your business to manage inquiries, track tickets, and deliver timely, high-quality service. By consolidating ticketing, SLA management, workflows, and customer communication in one system, you can elevate your support efficiency and improve customer satisfaction.
Key Features
Dashboard Analytics: View overall support activity, ticket volume, SLA compliance, and key performance indicators.
Service Level Agreements (SLAs): Define SLAs for response and resolution times, and track SLA violations.
Key Performance Indicators (KPIs): Monitor support team performance through customizable KPI metrics.
Workflow Automation: Build automated workflows for ticket routing, escalation, and status changes.
Ticket Management: Create, assign, and manage support tickets with full workflow support — including replies, internal notes, and department transfers.
Ticket Categories & Stages: Organize tickets by category and stage to streamline support processes.
Email and Scanned Mail Integration: Automatically import tickets from email (including scanned mail), apply rules to filter, and block unwanted sources.
Client Portal: Provide customers with a portal to view tickets, submit new requests, and rate support.
Email Templates & Settings: Configure support email templates, blocked sender rules, and terms & conditions for customer service.
Ticket History & Actions: Maintain a full history of ticket interactions, actions, and status changes.
Business Benefits
Improved Response Times: SLA tracking and automation ensure timely handling of customer issues.
Enhanced Support Quality: KPI monitoring helps you measure and continually improve support performance.
Efficient Support Workflows: Automated ticket routing, escalation, and workflows reduce manual effort and errors.
Better Customer Experience: Clients can track their own tickets via the portal and give feedback on service.
Higher Productivity: Support staff spend less time managing tickets manually, freeing them to focus on resolution.
Data‑Driven Decisions: Support metrics and ticket history provide insights to optimize your support strategy.
Centralized Support Records: All customer communications, tickets, and actions are stored in one place for full visibility and auditability.
Assets Management Module – Britixo ERP
The Assets Management Module in Britixo ERP allows businesses to efficiently organise, track, and control all company-owned and client-assigned assets. From IT equipment to office furniture and specialised tools, this module ensures every asset is accounted for, its lifecycle managed, and responsibilities clearly assigned.
Key Features
Create and Manage Assets: Register assets with detailed information including group, location, value, and images.
Asset Assignment: Allocate assets to employees, clients, or mixed ownership scenarios.
Transfer and Revocation: Move assets between users or revoke them when no longer needed or when staff leave.
Loss & Damage Reporting: Log lost, broken, or damaged assets with detailed incident records.
Liquidation & Warranty Tracking: Monitor assets that are liquidated, retired, or approaching end-of-life, and manage warranty periods.
Asset Categorisation: Organise assets by group, category, location, and unit.
Asset Images: Attach photos for better visual tracking and identification.
Active, Revoked & Deprecated Lists: Maintain lists of current active assets, revoked assets, and retired or deprecated assets.
Business Benefits
Enhanced Accountability: Clear asset ownership and assignment reduce risk of loss, misuse, or misallocation.
Lifecycle Management: Track assets from acquisition to disposal, optimising usage and planning timely replacements.
Cost Efficiency: Monitor depreciation, warranties, and liquidation to better forecast capital expenses.
Operational Productivity: Employees and managers spend less time searching for or requesting assets.
Risk Reduction: Reporting damaged or lost assets supports recovery and ensures accurate audits.
Client Asset Oversight: Keep track of assets assigned to clients for accurate service management and accountability.
Sales Agent Management Module – Britixo ERP.
The Sales Agent Management Module in Britixo ERP centralizes the management of your sales agents, their performance, and commission structures. This module empowers your business to streamline the recruitment, tracking, and compensation of agents, while giving agents their own dedicated portal to monitor their own sales activity and earnings.
Key Features:
Agent Dashboard: Each sales agent has a personal dashboard showing their orders, customers, and earned commissions.
Agent Management: Admins can add, edit, and organise sales agents, assign them to different sales programs, and monitor their performance.
Sales Agent Programs: Define different sales programs or commission plans, each with specific commission percentages.
Order Management: Agents can create customer orders, manage order workflow, and track order statuses.
Agent Portal: A secure portal where agents manage their customers, orders, commission, and performance statistics.
Inventory Interaction: Agents can view and use product listings (if integrated with inventory) to create orders.
Purchase & Sales Integration: Agents can generate purchase orders, sales invoices, payments, and supplier contracts within their portal.
Support Tickets: Agents have access to a ticketing system to raise and manage internal queries or customer support issues.
Reporting & Analytics: Detailed reports on agent sales, income, orders, expenses, and commissions.
Business Benefits:
Motivated Sales Force: Commission-based programs drive agents to increase sales and engage proactively with customers.
Improved Sales Tracking: Central management of agent orders, activity, and earnings gives visibility and control to leadership.
Aligned Incentives: Structured commission plans align agent behavior with company revenue goals.
Efficiency Gains: Agents can use a portal to manage orders and clients without needing admin involvement, saving time.
Better Accountability: Tracking orders and commissions ensures transparency and fair compensation.
Reduced Admin Load: Automating agent-related workflows and reporting frees up your teams to focus on strategy.
Scalable Sales Network: As your business grows, you can add more agents, define new programs, and scale operations without losing control.
All‑in‑One Support Module – Britixo ERP
The All‑in‑One Support Module in Britixo ERP brings together multiple customer communication channels—such as WhatsApp, Viber, and Messenger—into a unified support system. This module empowers both your customers and internal team to initiate support requests seamlessly, ensuring faster response and smoother interaction.
Key Features
Multiple Support Channels: Enable customers to contact support via WhatsApp, Viber, Messenger, and more, all from within your application.
Unified Ticketing: Centralise all incoming customer conversations into a single ticketing system to streamline case management.
Automated Ticket Creation: When a customer sends a message through any of the supported channels, a support ticket is created automatically.
User Self-Service: Customers can start support tickets from their account panels without needing to email or call.
No-Code Setup: Lightweight installation process that can be configured quickly without technical or coding expertise.
Secure Integration: Support conversations are handled securely within the ERP environment, with roles and permissions controlling access.
Maintain Context: Support agents can view full conversation histories, making it easier to handle follow‑ups and maintain continuity.
Mobile-Focused Communication: Use of popular mobile messaging apps ensures customers can reach you where they already are comfortable.
Business Benefits
Improved Customer Experience: Offering support via familiar messaging platforms reduces friction and meets customers on their preferred channels.
Faster Response Times: Automated ticket generation ensures that no message is missed and agents can quickly pick up new cases.
Simplified Support Operations: All support queries are managed within your ERP, reducing the need for separate helpdesk tools.
Lower Setup Cost: The no-code configuration removes complexity and accelerates deployment.
Enhanced Visibility: Agents and managers can see all support tickets and conversation history in a central location, improving tracking and quality control.
Scalable Communication: Whether you're dealing with a few messages or thousands, the module scales with your business communication needs.
Staff Approvals Management Module.
The Staff Approvals Management Module in Britixo ERP enables structured workflows for all kinds of internal approval requests — such as leave, equipment, travel, or promotion. It provides a formal system for staff to submit requests, for managers to review them, and for the whole process to be tracked and audited securely and transparently.
Key Features:
Custom Approval Types: Set up various request categories (e.g. leave, travel, asset request, promotion) with tailored fields for each type.
Approval Workflows: Define multi‑level workflows so requests go through the right manager(s) or departments before final decision.
Custom Fields per Request Type: Add specific fields for each approval type — for example, date ranges for leave, justification for promotion, or attachment for expense receipts.
Notification System: Automatic email or in‑ERP notifications when a request is submitted, approved, rejected, or cancelled.
Kanban Board for Requests: A visual Kanban view to track approval requests by status (e.g. pending, approved, rejected).
Review & Decision: Approvers can easily review details, add comments, approve or reject requests within the system.
Audit Trail & History: Every request, decision, comment, and status change is logged for transparency and review.
Permissions & Roles: Map request types and approval roles to staff roles so only authorized people can approve or act.
Business Benefits:
Accountability & Transparency: Every request is tracked, and decision-makers are clearly accountable, reducing ambiguity.
Streamlined Processes: Automating approval workflows cuts down manual back-and-forth, reduces delay, and enforces consistency.
Improved Efficiency: Managers can make decisions quickly from a unified board, without filtering through emails.
Reduced Risk: With defined roles and record‑keeping, the risk of missed or unauthorized approvals is minimized.
Better Employee Experience: Staff have clarity on status and next steps, with visibility into each part of their request.
Compliance & Audit‑Readiness: Detailed logs make it easy to review past approvals, spot patterns, and maintain compliance.
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