Client and landlord portals

Open client supplier/maintenance information

Review tenant-visible maintenance data and submit feedback.

Audience: CRM staffPermission: Authenticated linked tenant contactModule v1.0.0
Exact navigationClient Portal → Real Estate → Maintenance
Before you begin
  • Use an account with Authenticated linked tenant contact and confirm the intended record or setting before making a change.
  • Follow the exact route above. If the screen or action is absent, check module activation, ownership and permissions rather than using another person’s account.
  • Use controlled test data for configuration, integration, email, AI, payment, portal or automation changes before production-wide use.

What this guide covers

Review tenant-visible maintenance data and submit feedback. The instructions reflect the supplied module’s registered menus, controller actions, views, settings and code-backed validation flow.

Exact step-by-step process

  1. Open Client Portal → Real Estate → Maintenance.
  2. Select the relevant record, filter, report, model or configuration described below.
  3. Use the displayed action or read the current values without altering unrelated data.
  4. Compare the output with the code-backed rules and expected result in this guide.
  5. Record or correct any mismatch before relying on the output in production.

Fields, choices and supported possibilities

Exact actionOpen client supplier/maintenance information
Exact navigationClient Portal → Real Estate → Maintenance
Module version1.0.0
Access ruleAuthenticated linked tenant contact
VerificationReopen the source record and confirm the expected status, linked record, file, notification, portal visibility or financial effect.
Maintenance requestProperty, tenant, subject/issue, priority, status, supplier, assignee, cost and administrative note.
Supplier work orderJob title/description, property/manual address, allocated amount, supplier notes, photos and completion evidence.
Financial linkSupplier invoice status, amount/final amount, payment mode, transaction ID and payment comments.
Organisation/personName, code, email, phone, website, tax/VAT, address, status and profile image where exposed.
Access and structurePlan, role, administrator flag, departments, staff type/company link, approval-manager and public flags where applicable.

Code-backed validations and workflow rules

  • Client_maintenance handles this scope.
  • Maintenance hub visibility is tied to customer-view access in the registered menu.
  • Supplier completion can create a Pending supplier invoice when one does not already exist.
  • Company, owner, broker and staff records use different capability groups and ownership checks.
  • Email-exists checks prevent duplicate staff/company identities in supported forms.

Expected result and verification

  • The supported open client supplier/maintenance information flow completes without bypassing permission or validation checks.
  • The resulting record, setting, status, file, delivery event or external response is visible from the relevant workspace.
  • Unexpected validation, provider or linked-record errors are investigated before retrying.

Security, privacy and operational checks

  • Apply least privilege to purchasing, vendor, invoice, payment, return, contract and report permissions.
  • Verify vendor identity, bank/payment details, tax, currency, totals and approvals before creating financial commitments.
  • Treat public links, signatures, portal files, attachments and exported reports as controlled business records.
  • Test settings and automated jobs with controlled records before production-wide use.