Understand legacy fallback when record creation fails
Know why a PDF may contain configured merge-field content instead of a signing URL.
Exact navigationAdmin Area → Setup → Settings → QR Code Compliance, then generate PDF
Before you begin
- Use an authorised account and confirm the source CRM record or setting is correct.
- Follow the exact route shown above; do not force database values to imitate a completed action.
What this guide covers
Know why a PDF may contain configured merge-field content instead of a signing URL. These instructions follow the supplied module’s live hooks, controller, model, view and validation flow.
Exact step-by-step process
- Confirm compliance and the document type are enabled.
- Check module tables are ready.
- Generate the PDF.
- If record creation fails, review logs and the QR content.
Fields, choices and supported possibilities
Action scopeKnow why a PDF may contain configured merge-field content instead of a signing URL.
Module version2.1.0
NavigationAdmin Area → Setup → Settings → QR Code Compliance, then generate PDF
EvidenceConfirm the stored record, status, output, email, event or log produced by the code path.
Code-backed validations and workflow rules
- The service logs the record-creation failure and falls back to legacy merged content rather than stopping PDF generation.
Expected result and verification
- The requested record, output or setting is created or updated through the supported module flow.
- Any related status, count, email, audit/event, PDF/file or queue evidence agrees with the source action.
- An error message is investigated rather than bypassed.
Security, privacy and operational checks
- Apply least privilege and verify the correct customer, lead, sales document or recipient before processing.
- Protect public tokens, recipient data, IP/browser evidence, templates and exported files according to organisational policy.
- Test configuration changes with controlled records before production-wide use.
- Retain or delete evidence only under an authorised retention process.