Upload renter identity evidence
Upload identity_document_file through the profile.
Before you start
Rent-request permissions apply to staff. Client profile actions are limited to the signed-in customer and authorised relationships.
Follow these steps
- Open the rent request or the client’s Renter Profile indicated in the route.
- Upload identity_document_file through the profile.
- Use allowed file types/sizes and protect sensitive identity data.
- Complete the task, save the change and reopen the related request or profile row.
Fields, rules and limits
- Use allowed file types/sizes and protect sensitive identity data.
Check it worked
The request/profile stores the intended details for the correct customer.
If something does not look right
If the expected result is missing, check the saved record, the current workspace and the action’s permissions. Record the exact validation message; do not repeat a state-changing action until you know whether the first attempt saved.
Questions and answers
What should I verify for this task?
Use allowed file types/sizes and protect sensitive identity data.
Why is the record or action unavailable?
Rent-request permissions apply to staff. Client profile actions are limited to the signed-in customer and authorised relationships. Check the current company and record relationship before requesting additional access.