Understand the package arithmetic
The prepaid growth block costs £580 excluding VAT for 40 agent-hours. This is equivalent to £14.50 per agent-hour excluding VAT. At 20% VAT, the package total is £696. Standard campaign setup and core campaign workspace access have no separate fee.
An agent-hour is reserved working time, including relevant calling, dialling or waiting during the session, CRM notes and agreed standard follow-up. It does not mean sixty minutes of connected customer talk. If two agents work for one hour, two of the forty agent-hours are used.
Schedule capacity around the actual work
The standard package covers one agreed non-regulated campaign during scheduled Monday–Friday sessions within 09:00–17:30 UK local time, excluding bank holidays. Tell us whether the priority is inbound cover, outbound work or an agreed blended arrangement. The allocation of hours and staffing availability are confirmed before commitment.
Forty agent-hours should not be read as an exclusive full-time employee, guaranteed coverage for every open business hour or unlimited concurrent agents. Session pattern, continuity, preparation needs and demand peaks influence the delivery plan. A dedicated staffing model or extended hours needs its own quotation.
Budget for dependencies and review points
External call usage, numbers, porting, purchased data and screening-provider costs are separate. Custom integrations and other specialist work are quoted where needed. The full price, start date and cancellation terms are agreed before payment, and the block does not renew automatically.
A useful review looks at capacity used, data quality, customer outcomes and handovers. If calls take longer than expected, the answer may be a clearer brief or a different capacity plan rather than faster conversations. The package does not promise a fixed number of calls, accepted appointments, sales or other performance outcomes.