Two published starting packages
The prepaid 10-agent-hour pilot is £149 excluding VAT, or £178.80 including 20% VAT. The prepaid 40-agent-hour growth block is £580 excluding VAT, or £696 including 20% VAT. The growth block is equivalent to £14.50 per agent-hour excluding VAT; the pilot is £14.90 per agent-hour excluding VAT.
Standard campaign setup and core campaign workspace access have no separate fee. The packages cover one agreed non-regulated campaign in scheduled Monday–Friday sessions within 09:00–17:30 UK local time, excluding bank holidays. Staffing availability, scope, start date and full terms are confirmed before payment. There is no automatic renewal.
Understand what the hour measures
An agent-hour is reserved working time. It includes calls, dialling or waiting within the agreed session, CRM notes and standard agreed follow-up. Two agents working for one hour use two agent-hours. It is not a price per connected conversation, per lead or per successful sale.
This distinction makes comparisons fairer. A package with a lower per-minute headline may measure a different activity or exclude essential work. Compare the staffing location, service hours, setup, notes, reporting, minimum commitment and exclusions before deciding which quotation offers the best value for your brief.
Put separate costs beside the package
External call usage, number services, porting, purchased data and screening-provider charges are separate. Bespoke integrations, specialist training, additional campaigns, dedicated teams and extended hours also need a written quotation where required. We confirm the complete agreed price rather than assuming all infrastructure work is included in agent time.
If you have a lower genuine UK service quotation, ask us for a like-for-like price review. Share the scope and commercial terms so we can assess the comparison. Any revised offer is confirmed in writing for the same agreed requirements and commercial conditions.