Open documents and sign an official letter
Find shared documents, open an official letter PDF and complete an available signature request.
Where to goMy Account → Documents / Official Letters
Before you startRead the complete letter and sign only if you are authorised to agree to it.
Follow these steps
- Open Documents for files shared with your account and use the available open or download link.
- Open Official Letters to find a letter. Use its search, page-size and pagination controls.
- Open the PDF and review the complete document, reference and signature status.
- If Sign Now is available and you are authorised to proceed, open it and complete the secure signature form shown inside the window.
- Use the external-opening link if the embedded signature window cannot be used. Close the window when finished and check the updated signature status.
- For a signed letter, use View Signature when available to review the recorded signature information.
Details that matter
Signature statusThe account checks the signature result after submission. A letter is not signed merely because you opened the form.
Uploads belong to a workflowThe general Documents list does not provide a universal upload function. Use project, support or application uploads for the corresponding purpose.
Common questions
Why is Sign Now missing?
The letter may not require your signature, may already be signed or may not allow you to sign.
What if the signature status has not updated?
Close and reopen the letter or refresh the section. Contact support with the letter reference if the completed signature remains missing.
Related help
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