My Account help and step-by-step guides
Manage your Britixo account with clear steps for signing in, billing, business software, team access, projects, hosting, VoIP and support.
Choose a task
Find your way around My Account
Find your services, invoices, projects, applications and support in one place, and understand which menus your account can use.
Open guide →Getting startedCreate and verify your My Account login
Register your business details and complete the separate email and WhatsApp checks before using your account.
Open guide →Getting startedSign in with email, WhatsApp or a password
Choose an available sign-in method and complete the verification shown for your account.
Open guide →Getting startedReset a forgotten My Account password
Request a reset email and choose a new password using the valid reset link.
Open guide →Profile and securityUpdate your company and contact details
Update your profile and verify a changed business email or WhatsApp number.
Open guide →Profile and securitySet up WhatsApp or authenticator verification
Activate the supported two-factor method and understand the verification needed to launch your software.
Open guide →Billing and subscriptionsView invoices and make a payment
Open an invoice, check its charges and payments, and use the payment methods available for that invoice.
Open guide →Billing and subscriptionsView, download and print an account statement
Choose a date range and open a statement for your account.
Open guide →Billing and subscriptionsCheck subscription, trial and renewal status
Understand the status, dates and renewal invoice shown for each software subscription.
Open guide →Projects and servicesTrack project tasks, milestones and progress
Find a project and review the information your project team has shared with you.
Open guide →Projects and servicesReview, accept or reject a project submission
Review a delivered version and record a clear acceptance or request for corrections.
Open guide →Projects and servicesUpload project files and talk to the project team
Share permitted project files and keep project conversations with the correct project.
Open guide →Projects and servicesRequest and follow a professional service
Create a professional-service request and follow its connected service workspace.
Open guide →Business applicationsOpen and manage your installed software
Find an installed application, understand its access status and launch an authorised workspace.
Open guide →Business applicationsInstall your Britixo Business App
Select optional modules around the included CRM Foundation and request your application installation.
Open guide →Business applicationsRequest additional modules and integrations
Describe the business outcome for a module or integration request and send it for review.
Open guide →Business applicationsActivate, update or deactivate an installed module
Use only the module controls enabled for your installed application.
Open guide →Team accessGive team members access to My Account
Add a team member with their own login and choose the My Account sections they can use.
Open guide →Team accessRemove or restore a team member’s account access
Stop a team member signing in through the account access controls, or restore eligible access later.
Open guide →Team accessView and manage users inside your business application
Choose an application, review its staff directory and open its authorised staff-management screen.
Open guide →Requests and supportCheck a domain and request a reservation
Check availability and send a domain-reservation request to Britixo.
Open guide →Requests and supportRequest an API integration
Submit the systems, data and actions you need connected through an API.
Open guide →Requests and supportCreate, find and reply to a support ticket
Send a clear support request, attach permitted files and follow replies in one conversation.
Open guide →Applications and documentsStart, save and submit a licence application
Complete the category-specific questionnaire, resume a draft and submit a tracked application.
Open guide →Applications and documentsFollow a licence application and upload its documents
Review application progress, read the guidance and add the requested supporting documents.
Open guide →Applications and documentsOpen documents and sign an official letter
Find shared documents, open an official letter PDF and complete an available signature request.
Open guide →Hosting and VPSOpen your hosting control panel
Find hosting linked to your account and open the authorised control panel.
Open guide →Hosting and VPSChoose a VPS plan and open its invoice
Select an available Managed VPS package and billing term, then review the generated subscription invoice.
Open guide →Hosting and VPSView a VPS and manage its power state
Select a server, review its state, rename it and use permitted start, stop or reboot actions.
Open guide →Hosting and VPSUse VPS console access and password controls
Generate permitted console access or reset a VPS password and handle the returned credentials carefully.
Open guide →Hosting and VPSView VPS metrics, IP details and reverse DNS
Review traffic and IP information, and update permitted reverse-DNS settings.
Open guide →Hosting and VPSManage VPS network restrictions and monitoring
Use permitted null-route and monitoring actions and understand their effect on connectivity.
Open guide →Hosting and VPSUse VPS snapshots, reinstall and ISO recovery
Understand the available snapshot, restore, reinstall and ISO actions before making a recovery change.
Open guide →Hosting and VPSManage VPS notifications and inspect activity
Configure supported alert rules and inspect the recorded result of VPS operations.
Open guide →VoIP and callingApply for a VoIP or telecommunications service
Complete the service-design questionnaire so Britixo can assess your calling requirements.
Open guide →VoIP and callingFind, reserve and apply for a telephone number
Search for a number, review its reservation invoice and submit the eligible DID application.
Open guide →VoIP and callingVerify and select your VoIP caller ID
Verify a number you control or use an eligible dedicated DID as the outgoing caller ID.
Open guide →VoIP and callingManage extensions, phone labels and incoming routes
Keep calling labels clear and route an incoming number to an available destination.
Open guide →VoIP and callingCreate an IVR menu and keypad choices
Set the menu’s fallback behaviour and connect keypad choices to available destinations.
Open guide →VoIP and callingConfigure ring groups and call queues
Choose call-distribution settings and add available extensions as group or queue members.
Open guide →VoIP and callingAdd calling credit and check payment status
Top up the eligible calling account and understand the status returned after payment.
Open guide →VoIP and callingManage a saved VoIP card and automatic recharge
Save an eligible payment method and control the threshold, amount and limit for automatic calling-credit payments.
Open guide →VoIP and callingSet up a SIP phone or softphone
Use the connection details issued for your extension and check that your phone registers successfully.
Open guide →Getting startedResolve missing menus, records or service access
Check account access, upstream data status and service messages before reporting a problem.
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