My Account guide

Upload project files and talk to the project team

Share permitted project files and keep project conversations with the correct project.

Customer guidanceProjects and servicesReviewed 15 October 2026
Jump to stepsOpen My Account ↗
Where to goMy Account → My Projects → Project → Documents / Discussions
Before you startFile uploads and discussions must be enabled for your account on that project.

Follow these steps

  1. Open Documents in the selected project. Use the upload control when available and select up to five files in one batch.
  2. Keep each file within 12 MB. Supported types in this flow include PDF, Office documents, text, CSV, JPG, PNG and ZIP.
  3. Submit the upload, then check that the files appear against the project. Open an existing file through its displayed link.
  4. For a new conversation, open Discussions and choose Start a project discussion. Enter a subject and message, then choose Send to project team.
  5. Open an existing conversation to read it. Enter your response and choose Post reply when reply access is available.

Details that matter

Correct destinationProject uploads belong in the selected project; they are separate from support-ticket or licence-application attachments.
Accepted filesAn unsupported extension or oversized file must be corrected before upload.

Common questions

Why is there no upload or reply button?

The project must grant the corresponding upload, discussion or reply permission.

How do I confirm delivery?

Check the new file or message in the project after the action succeeds. If it failed, correct the displayed validation message.