Check subscription, trial and renewal status
Understand the status, dates and renewal invoice shown for each software subscription.
Where to goMy Account → Subscriptions
Before you startSubscription access and pricing depend on the service agreed for your account.
Follow these steps
- Open Subscriptions and select the relevant subscription or review its displayed details.
- Check the current status, licence period, trial information and next date shown.
- If a renewal invoice is ready, open it and review the amount and due date before paying.
- If activation is required or a trial has ended, read the displayed next step. Contact Britixo if pricing or activation is awaiting confirmation.
- After activation or payment processing, check the refreshed subscription and the application’s access status.
Details that matter
Status meaningsThe interface can distinguish an active licence, valid trial, activation required, renewal invoice ready or cancelled licence.
No assumed cancellation controlA visible subscription does not necessarily offer self-service cancellation. Request changes through support when no action is shown.
Common questions
Is a new trial automatically a paid subscription?
Read the displayed trial and pricing information. Installation and paid activation are separate steps in the Business App flow.
Why can I not launch my application?
Check its provisioning, licence, payment, pricing and two-factor status. The access message explains the next step where available.
Related help
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