Troubleshoot the Employee Record Centre

Resolve missing employees, stale versions, validation errors, pending approvals, failed syncs and document-version problems in v1.3.0.

What you need before you start

• Access to Admin Area → Human Resources → Employee Record Centre.
• The Human Resource Management: View capability or administrator access.
• The correct employee, record, period or authorised evidence.

How to do it

1. Confirm View permission and module version 1.3.0.
2. Search by employee number and confirm the profile is active/present.
3. Read the exact validation or stale-version message.
4. Check Approval Queue for controlled changes.
5. Check Automation for failed target syncs.
6. Check Documents/version history and protected storage for file issues.
7. Use HR Command Centre database health only when schema is missing.

What the module checks

• The action is permission-aware.
• Required values must pass the exact server-side validation.
• Verify the saved record and audit/log result.

What happens next

The module saves the permitted change and records the resulting status, version, delivery or synchronisation evidence. Reopen the relevant register and verify it.

Troubleshooting

• If the control is missing, confirm the required HRM permission and module version 1.3.0.
• If saving fails, correct the exact field or state named in the validation message.
• If an email/automation is missing, review the module delivery/audit log and host cron/mail settings.

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