Case fields, dates, priority and professional notes

Separate client-visible and internal notes

Keep landlord-visible updates separate from private consultant commentary.

Audience: Compliance administrators, consultants, landlords and authorised client contactsPermission: Create or EditModule v1.0.0
Exact navigationAdmin Area → Full Compliance Applications → New Application or Edit
Before you begin
  • Confirm the module is active and use the exact navigation shown above.
  • Use an account with the stated module and core CRM permissions.
  • Use known test records when changing statuses, visibility, saved filters or global navigation.

What this guide covers

Keep landlord-visible updates separate from private consultant commentary. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.

Exact step-by-step process

  1. Open Admin Area → Full Compliance Applications → New Application or Edit.
  2. Locate the record, setting or action used to separate client-visible and internal notes.
  3. Complete the displayed fields or controls exactly as described in this guide.
  4. Select the available save, submit, update, call, sign, upload or confirm action.
  5. Return to the related register, portal, dashboard or call panel and verify the recorded result.

Fields, choices and supported possibilities

Landlord-visible notesMay be displayed to the authenticated client.
Internal consultant notesRemain in administrator context.

Code-backed validations and workflow rules

  • Never place privileged, security-sensitive or third-party confidential information in a client-visible field.

Expected result and verification

  • The separate client-visible and internal notes workflow completes without a validation, permission or availability error.
  • The relevant case, document, proposal, call, extension, widget session, timeline or audit evidence shows the expected state.
  • Any client-visible or public result appears only where the code explicitly allows it.

Security, privacy and operational checks

  • Use a controlled test case, contact, extension or website origin before production rollout.
  • Grant the minimum permissions needed and protect private documents, call metadata, signing evidence, API credentials and infrastructure paths.