Deletion, storage and security

Soft-delete a licence application case

Hide a case from normal registers without hard-deleting its related data.

Audience: CRM staffPermission: Appropriate Licence Applications permissionModule v1.0.0
Jump to steps
Where to goAdmin Area → Licence Applications → Case → Delete
Before you start
  • Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
  • Verify module activation and the stated permission before attempting the action.
  • Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.

What this guide helps you do

Hide a case from normal registers without hard-deleting its related data. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.

Follow these steps

  1. Go to the case or storage/audit area described.
  2. Verify the intended record and visibility.
  3. Perform only the authorised action.
  4. Check the register, portal and retained evidence after the action.

Fields and options

PermissionDelete Licence Applications
Stored effectdeleted = 1
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-deletion-security/

Rules and limits

  • The module applies the stated soft-delete, ownership, visibility or storage behaviour.

Check it worked

  • Soft-delete a licence application case completes through the supplied module flow.
  • Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.

Security, privacy and operational checks

  • Do not expose landlord, property, identity or authority documents beyond their intended audience.
  • Do not delete storage files directly to simulate a module action.