Status workflow and timeline
Move cases through all 19 installed statuses with the exact landlord-action and final-state effects.
Update a licence application status
Move a case through the dedicated status workflow and create landlord-visible timeline evidence.
Open guide →How-to guideMove a case to Application started
The case is open for initial review.
Open guide →How-to guideMove a case to Landlord details received
Landlord details have been received and added.
Open guide →How-to guideMove a case to Property details received
Property details have been received and linked.
Open guide →How-to guideMove a case to Documents requested from landlord
Required documents have been requested.
Open guide →How-to guideMove a case to Documents received
Documents are ready for review.
Open guide →How-to guideMove a case to Documents under review
The consultant team is checking documents.
Open guide →How-to guideMove a case to More information required
Additional information is required.
Open guide →How-to guideMove a case to Application being prepared
The authority pack is being prepared.
Open guide →How-to guideMove a case to Application submitted to authority
The application has been submitted.
Open guide →How-to guideMove a case to Authority acknowledgement received
The authority has acknowledged receipt.
Open guide →How-to guideMove a case to Authority review in progress
The authority is reviewing the case.
Open guide →How-to guideMove a case to Authority query received
The authority needs clarification or evidence.
Open guide →How-to guideMove a case to Response submitted to authority
A response has been submitted.
Open guide →How-to guideMove a case to Inspection scheduled
An inspection is scheduled where applicable.
Open guide →How-to guideMove a case to Inspection completed
The inspection is complete where applicable.
Open guide →How-to guideMove a case to Licence approved
The authority has approved the licence.
Open guide →How-to guideMove a case to Licence issued
The final licence has been issued.
Open guide →How-to guideMove a case to Case completed
The application case is completed.
Open guide →How-to guideMove a case to Renewal reminder active
A future renewal reminder state is recorded.
Open guide →How-to guideWrite a landlord-visible status note
Explain the change in the timeline and email.
Open guide →How-to guideUnderstand the submitted-to-authority timestamp
Know when submitted_to_authority_at is populated.
Open guide →How-to guideUnderstand completed-at timestamps
Know which installed statuses set completed_at.
Open guide →How-to guideRead the case timeline
Review chronological case events and actor information.
Open guide →