My Account guide

Create and verify your My Account login

Register your business details and complete the separate email and WhatsApp checks before using your account.

Customer guidanceGetting startedReviewed 15 October 2026
Jump to stepsOpen My Account ↗
Where to goMy Account → Register
Before you startHave access to your work email and the WhatsApp mobile number you will register.

Follow these steps

  1. Open the Register page and enter your full name, company, work email, mobile number and country.
  2. Choose a password of at least 10 characters and enter it again. Select your interests and read the terms and privacy information before confirming the required agreement.
  3. Submit the registration form. The verification screen asks for two separate six-digit codes: one sent by email and one by WhatsApp.
  4. Enter each code in its matching field, then choose Verify both codes and continue.
  5. If a code has not arrived, check email junk folders or the selected WhatsApp number, then use the resend option for that channel.
  6. If a contact detail is wrong, use Change email address or Change WhatsApp number, correct it, and save to send a new code.

Details that matter

Two different codesAn email code does not verify your WhatsApp number. Complete both checks.
Correct countryChoose the correct country for your mobile number before requesting a WhatsApp message.

Common questions

Can I skip one verification?

The registration flow requires both email and WhatsApp verification.

Why does a code fail?

Use the latest code for the correct channel. Request another if it has expired; do not share it with anyone.