Reset a forgotten My Account password
Request a reset email and choose a new password using the valid reset link.
Where to goLog in → Use password instead → Forgot your password
Before you startYou need access to the email address registered on your account.
Follow these steps
- Open the password sign-in form and choose Forgot your password.
- Enter your registered email and request the reset email. The response may be deliberately general to protect account privacy.
- Check your inbox and junk folder, then open the latest reset link.
- Enter a new password of at least 10 characters and confirm it in the second field. Submit the reset form.
- Return to sign-in and use the new password. Complete any verification requested.
Details that matter
Expired linkIf the link is invalid or expired, request a fresh reset email from the login page.
Private credentialsChoose the password yourself. Britixo support does not need your password or reset link to discuss a problem.
Common questions
Can I reset another person’s password?
This flow is for the registered account holder with access to that email address.
Why did no email arrive?
Confirm the address is correct, check spam filtering and allow delivery time before requesting a fresh link.
Related help
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