Create, find and reply to a support ticket
Send a clear support request, attach permitted files and follow replies in one conversation.
Where to goMy Account → Support tickets
Before you startKeep passwords, verification codes and payment-card details out of ticket text and attachments.
Follow these steps
- Open Support tickets. Use search, department, priority or status filters to find an existing conversation first.
- For a new issue, choose Create Ticket. Enter the subject, department, priority, optional related service and message.
- Attach files only within the type, size and number limits shown on the form, then submit the ticket.
- Open the ticket to read its conversation and history. Use Copy reference when you need its identifier.
- Enter a response, add any permitted attachments and choose Send Reply.
- Use Refresh and the available row count or pagination controls to check the latest ticket list.
Details that matter
Useful problem descriptionInclude the affected section, record reference, what you expected, what happened and the approximate time. Redact private details from screenshots.
Attachment limitsThe service supplies the permitted file policy. Follow the limits currently displayed rather than assuming every file type is accepted.
Common questions
Can I close or delete a ticket here?
The current customer controls provide creation, viewing and replies. Ask the team to resolve or update the status if no corresponding action is shown.
Should I open several tickets for the same issue?
Reply to the existing ticket where possible so the history remains together.
Related help
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