Write a landlord-visible status note
Explain the change in the timeline and email.
Exact navigationAdmin Area → Licence Applications → Case → Timeline
Before you begin
- Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
- Confirm module activation and the stated permission before attempting the action.
- Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.
What this guide covers
Explain the change in the timeline and email. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.
Exact step-by-step process
- Open the case.
- Scroll to the timeline.
- Review the status label, description, actor and date.
- Compare client-visible items in a controlled client session when required.
Fields, choices and supported possibilities
VisibilityAlways visible to landlord
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-status-timeline/
Code-backed validations and workflow rules
- The supplied status form removes the visibility checkbox and posts visible_to_landlord=1.
Expected result and verification
- Write a landlord-visible status note completes through the supplied module flow.
- Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.
Security, privacy and operational checks
- Use the least-privilege account that has the stated permission.
- Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.