Status workflow and timeline

Move a case to Response submitted to authority

A response has been submitted.

Audience: CRM staffPermission: Edit Licence ApplicationsModule v1.0.0
Exact navigationAdmin Area → Licence Applications → Case → Update Status
Before you begin
  • Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
  • Confirm module activation and the stated permission before attempting the action.
  • Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.

What this guide covers

A response has been submitted. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.

Exact step-by-step process

  1. Open the intended case.
  2. In Update Status, select Response submitted to authority.
  3. Enter a clear status note suitable for the landlord timeline.
  4. Submit.
  5. Verify the status label and action-required badge.

Fields, choices and supported possibilities

Status keyquery_response_submitted
Landlord action requiredNo
Final statusNo
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-status-timeline/

Code-backed validations and workflow rules

  • The installed status key is query_response_submitted.
  • Landlord action required becomes 0.
  • This seeded status is not marked final, so it does not by itself set completed_at.

Expected result and verification

  • Move a case to Response submitted to authority completes through the supplied module flow.
  • Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.

Security, privacy and operational checks

  • Use the least-privilege account that has the stated permission.
  • Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.