Troubleshoot an employee missing from the rota list
Resolve active-profile, onboarding, email or Right to Work eligibility reasons that exclude an employee from v1.3.0 rota selection.
Exact navigation Admin Area → Human Resources → Employee Record Centre → Select employee
Code-backed scope These instructions follow Human Resource Management v1.3.0. Use only controls visible to your permission level and confirm the saved record or audit entry after every action.
What you need before you start
- Access to Admin Area → Human Resources → Employee Record Centre → Select employee.
- The Human Resource Management: View capability or administrator access.
- The correct employee, record, period or authorised evidence.
How to do it
- Confirm the employee profile exists and Operational record status is Active.
- Confirm the Right to Work result/status is verified, approved, valid or complete.
- Confirm the Employee Record Centre change has been applied, not left pending.
- Review Automation sync logs.
- Reload Workforce Rota & Notifications.
What the module checks
- The action is permission-aware.
- Required values must pass the exact server-side validation.
- Verify the saved record and audit/log result.
What happens next
The module saves the permitted change and records the resulting status, version, delivery or synchronisation evidence. Reopen the relevant register and verify it.
Troubleshooting
- If the control is missing, confirm the required HRM permission and module version 1.3.0.
- If saving fails, correct the exact field or state named in the validation message.
- If an email/automation is missing, review the module delivery/audit log and host cron/mail settings.
HR data safety Restrict identity, right-to-work, payroll, bank, health, disciplinary and document information to authorised staff. Do not place protected values in free-text notes, email recipients or screenshots.
Browse connected topics: rota eligibility complianceemployee record centre