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Property & Compliance Management

Troubleshoot supplier completion

Check status value, notes/photos limit, supplier/job ownership and existing invoice.

Reviewed 27 October 2026Merged module 2.1.3
Where to goSupplier Portal → job

Before you start

Investigate with the affected role and workspace; a direct route does not bypass record permissions.

Follow these steps

  1. Record the exact screen, record reference and error message.
  2. Check status value, notes/photos limit, supplier/job ownership and existing invoice.
  3. The native supplier completion action accepts up to 10 completion photos but does not require a photo. Images and invoice uploads are accepted at Completed, not an earlier status. Flow has a separate completion-photo requirement. Reopen the job after an upload error because the status may already have saved.
  4. The issue is resolved or can be escalated with a precise record reference and reproducible error.

Fields, rules and limits

  • The native supplier completion action accepts up to 10 completion photos but does not require a photo. Images and invoice uploads are accepted at Completed, not an earlier status. Flow has a separate completion-photo requirement. Reopen the job after an upload error because the status may already have saved.

Check it worked

The issue is resolved or can be escalated with a precise record reference and reproducible error.

If something does not look right

If the expected result is missing, check the saved record, the current workspace and the action’s permissions. Record the exact validation message; do not repeat a state-changing action until you know whether the first attempt saved.

Questions and answers

What should I verify for this task?

The native supplier completion action accepts up to 10 completion photos but does not require a photo. Images and invoice uploads are accepted at Completed, not an earlier status. Flow has a separate completion-photo requirement. Reopen the job after an upload error because the status may already have saved.

Why is the record or action unavailable?

Investigate with the affected role and workspace; a direct route does not bypass record permissions. Check the current company and record relationship before requesting additional access.