Property & Compliance Management

Troubleshoot supplier invoice payment

Check invoice/job/status, final amount, payment mode, transaction ID and permissions.

Reviewed 27 October 2026Merged module 2.1.3

Where to goAdmin supplier invoice → Mark Paid

Before you start

Investigate with the affected role and workspace; a direct route does not bypass record permissions.

Follow these steps

Record the exact screen, record reference and error message.
Check invoice/job/status, final amount, payment mode, transaction ID and permissions.
Reconcile maintenance cost after final_amount changes.
The issue is resolved or can be escalated with a precise record reference and reproducible error.

Fields, rules and limits

Reconcile maintenance cost after final_amount changes.
Supplier invoices are separate from core CRM sales invoices. Payout writes require real_payout Edit or an administrator. Recording a Paid state stores payment evidence; it is not a bank-transfer instruction or proof that funds arrived.

Check it worked

The issue is resolved or can be escalated with a precise record reference and reproducible error.

If something does not look right

If the expected result is missing, check the saved record, the current workspace and the action’s permissions. Record the exact validation message; do not repeat a state-changing action until you know whether the first attempt saved.

Questions and answers

What should I verify for this task?

Reconcile maintenance cost after final_amount changes. Supplier invoices are separate from core CRM sales invoices. Payout writes require real_payout Edit or an administrator. Recording a Paid state stores payment evidence; it is not a bank-transfer instruction or proof that funds arrived.

Why is the record or action unavailable?

Investigate with the affected role and workspace; a direct route does not bypass record permissions. Check the current company and record relationship before requesting additional access.