Understand global extension 100
Reserve 100 for the main account IVR rather than assigning it to a person.
Exact navigationAdmin Area → Setup → xConnect → Allocated extensions
Before you begin
- Confirm the module is active and use the exact navigation shown above.
- Use an account with the stated module and core CRM permissions.
- Use known test records when changing statuses, visibility, saved filters or global navigation.
What this guide covers
Reserve 100 for the main account IVR rather than assigning it to a person. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.
Exact step-by-step process
- Open Admin Area → Setup → xConnect → Allocated extensions.
- Locate the record, setting or action used to understand global extension 100.
- Complete the displayed fields or controls exactly as described in this guide.
- Select the available save, submit, update, call, sign, upload or confirm action.
- Return to the related register, portal, dashboard or call panel and verify the recorded result.
Fields, choices and supported possibilities
Numbering or provisioning ruleReserve 100 for the main account IVR rather than assigning it to a person.
Code-backed validations and workflow rules
- Extension changes are tenant-aware and queued for switch synchronisation when provisioning is enabled.
Expected result and verification
- The understand global extension 100 workflow completes without a validation, permission or availability error.
- The relevant case, document, proposal, call, extension, widget session, timeline or audit evidence shows the expected state.
- Any client-visible or public result appears only where the code explicitly allows it.
Security, privacy and operational checks
- Use a controlled test case, contact, extension or website origin before production rollout.
- Grant the minimum permissions needed and protect private documents, call metadata, signing evidence, API credentials and infrastructure paths.