Automation, switch synchronisation and reconciliation

Run CLI extension backfill

Ensure missing staff/contact extensions and account numbers are allocated.

Audience: CRM administrators, staff callers, customer contacts, voice-platform engineers and website operatorsPermission: Root/voice-platform administratorModule v1.1.3
Exact navigationServer CLI → xConnect maintenance action
Before you begin
  • Confirm the module is active and use the exact navigation shown above.
  • Use an account with the stated module and core CRM permissions.
  • Use known test records when changing statuses, visibility, saved filters or global navigation.

What this guide covers

Ensure missing staff/contact extensions and account numbers are allocated. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.

Exact step-by-step process

  1. Open Server CLI → xConnect maintenance action.
  2. Locate the record, setting or action used to run cli extension backfill.
  3. Complete the displayed fields or controls exactly as described in this guide.
  4. Select the available save, submit, update, call, sign, upload or confirm action.
  5. Return to the related register, portal, dashboard or call panel and verify the recorded result.

Fields, choices and supported possibilities

Automation actionEnsure missing staff/contact extensions and account numbers are allocated.

Code-backed validations and workflow rules

  • Maintenance endpoints are CLI-only and return non-zero status on failure.

Expected result and verification

  • The run cli extension backfill workflow completes without a validation, permission or availability error.
  • The relevant case, document, proposal, call, extension, widget session, timeline or audit evidence shows the expected state.
  • Any client-visible or public result appears only where the code explicitly allows it.

Security, privacy and operational checks

  • Use a controlled test case, contact, extension or website origin before production rollout.
  • Grant the minimum permissions needed and protect private documents, call metadata, signing evidence, API credentials and infrastructure paths.