Protect one-time call routes
Consume the route token at the voice switch and reject reuse.
Exact navigationAdmin Area → Setup → xConnect or voice-platform controls
Before you begin
- Confirm the module is active and use the exact navigation shown above.
- Use an account with the stated module and core CRM permissions.
- Use known test records when changing statuses, visibility, saved filters or global navigation.
What this guide covers
Consume the route token at the voice switch and reject reuse. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.
Exact step-by-step process
- Open Admin Area → Setup → xConnect or voice-platform controls.
- Locate the record, setting or action used to protect one-time call routes.
- Complete the displayed fields or controls exactly as described in this guide.
- Select the available save, submit, update, call, sign, upload or confirm action.
- Return to the related register, portal, dashboard or call panel and verify the recorded result.
Fields, choices and supported possibilities
Security controlConsume the route token at the voice switch and reject reuse.
Code-backed validations and workflow rules
- Security boundaries are enforced in code and must also be preserved in network/runtime configuration.
Expected result and verification
- The protect one-time call routes workflow completes without a validation, permission or availability error.
- The relevant case, document, proposal, call, extension, widget session, timeline or audit evidence shows the expected state.
- Any client-visible or public result appears only where the code explicitly allows it.
Security, privacy and operational checks
- Use a controlled test case, contact, extension or website origin before production rollout.
- Grant the minimum permissions needed and protect private documents, call metadata, signing evidence, API credentials and infrastructure paths.