Understand unsupported PSTN and external calling
Recognise that the module intentionally does not provide carrier trunks, public numbers, SMS or outbound PSTN.
Exact navigationAdmin Area → Setup → xConnect
Before you begin
- Confirm the module is active and use the exact navigation shown above.
- Use an account with the stated module and core CRM permissions.
- Use known test records when changing statuses, visibility, saved filters or global navigation.
What this guide covers
Recognise that the module intentionally does not provide carrier trunks, public numbers, SMS or outbound PSTN. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.
Exact step-by-step process
- Open Admin Area → Setup → xConnect.
- Locate the record, setting or action used to understand unsupported pstn and external calling.
- Complete the displayed fields or controls exactly as described in this guide.
- Select the available save, submit, update, call, sign, upload or confirm action.
- Return to the related register, portal, dashboard or call panel and verify the recorded result.
Fields, choices and supported possibilities
IssueRecognise that the module intentionally does not provide carrier trunks, public numbers, SMS or outbound PSTN.
Code-backed validations and workflow rules
- Use the actual failure code, readiness evidence and scope boundaries; do not bypass tenant or security controls.
Expected result and verification
- The understand unsupported pstn and external calling workflow completes without a validation, permission or availability error.
- The relevant case, document, proposal, call, extension, widget session, timeline or audit evidence shows the expected state.
- Any client-visible or public result appears only where the code explicitly allows it.
Security, privacy and operational checks
- Use a controlled test case, contact, extension or website origin before production rollout.
- Grant the minimum permissions needed and protect private documents, call metadata, signing evidence, API credentials and infrastructure paths.