Browser voice calling

Answer a voice call as the visitor

Use the embedded call prompt and allow microphone access.

Audience: CRM administrators, authorised service and sales staff, privacy teams and website implementersPermission: Website visitorModule v1.4.0
Exact navigationTracked website → Visitor voice prompt
Before you begin
  • Confirm the module is active and use the exact navigation shown above.
  • Use an account with the stated module and core CRM permissions.
  • Use known test records when changing statuses, visibility, saved filters or global navigation.

What this guide covers

Use the embedded call prompt and allow microphone access. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.

Exact step-by-step process

  1. Open Tracked website → Visitor voice prompt.
  2. Select the record or action required for answer a voice call as the visitor.
  3. Complete the displayed fields and choices described in this guide.
  4. Save, submit, approve or confirm the action as shown on screen.
  5. Refresh the relevant list, record or report and verify the expected result.

Fields, choices and supported possibilities

WorkspaceTracked website → Visitor voice prompt
ActionUse the embedded call prompt and allow microphone access.

Code-backed validations and workflow rules

  • Only controls rendered by the supplied module are documented; hidden AJAX helpers are mapped to their visible parent workflow.
  • Core CRM record permissions and module permissions are both enforced where the code checks them.

Expected result and verification

  • The answer a voice call as the visitor action completes without a validation or permission error.
  • The affected record, stock balance, response, session or style reflects the saved state.
  • Audit, notification, report or portal evidence appears only where the module code creates it.

Security, privacy and operational checks

  • Use a controlled test record before applying changes to live inventory, recipients, visitor tracking or global styling.
  • Grant only the minimum module and core CRM capabilities needed for the task.