Troubleshoot a missing administrator document file
Handle a database row whose physical file can no longer be resolved.
Exact navigationAdmin Area → Licence Applications → Case → Documents
Before you begin
- Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
- Confirm module activation and the stated permission before attempting the action.
- Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.
What this guide covers
Handle a database row whose physical file can no longer be resolved. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.
Exact step-by-step process
- Confirm the document row and expected stored filename.
- Check the application upload folder.
- Restore only from an authorised source or re-upload as a new document.
Fields, choices and supported possibilities
Possible resultWarning / unavailable download
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-admin-documents/
Code-backed validations and workflow rules
- The supplied upload and download controller applies this behaviour.
Expected result and verification
- Troubleshoot a missing administrator document file completes through the supplied module flow.
- Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.
Security, privacy and operational checks
- Use the least-privilege account that has the stated permission.
- Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.