Add calling credit and check payment status
Top up the eligible calling account and understand the status returned after payment.
Where to goConfigure your VoIP → Add Credits
Before you startSelect the correct calling account or approved team. Credit is applied only after payment verification.
Follow these steps
- Open Add Credits and review the current balance and payment information.
- Enter an amount within the displayed limits. The current top-up flow accepts £10 to £1,000.
- Choose Add credit with Stripe and complete the secure payment steps. If a payment is already pending, use Continue payment when offered.
- Return to the calling-credit area and check the verified balance and payment result.
- Read the next-step status: caller ID required, ready, administration restricted, review required or provisioning may each require a different action.
- If credit has been applied but calling needs review, follow that review step rather than paying again.
Details that matter
Shared creditApproved team access can use the account’s calling credit; review the selected account before topping up.
Calling eligibilityA positive balance does not override caller-ID, package, administration or carrier restrictions.
Common questions
The credit is there but calls do not work.
Follow the specific next-step message and verify caller ID and service permissions. Another payment may not resolve the restriction.
What if a payment is still pending?
Use the pending-payment controls or wait for verification. Check the result before starting a duplicate top-up.
Related help
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