Manage extensions, phone labels and incoming routes
Keep calling labels clear and route an incoming number to an available destination.
Where to goConfigure your VoIP → Team & extensions / Your phone numbers / Incoming-call routing
Before you startSelect the correct VoIP account or team. Routing changes affect where incoming calls are delivered.
Follow these steps
- Open Team & extensions to review the available extensions. Use Edit to change the permitted display-name or caller-display-name fields.
- Open Your phone numbers and use Edit to update a number’s label where offered.
- Open Incoming-call routing and choose Add or Edit for the intended route.
- Enter the route name, select the phone number and choose an available destination: extension, IVR, ring group or queue.
- Review priority and active/inactive status, then choose Save configuration.
- Check the saved route and arrange a test incoming call to confirm the intended destination.
Details that matter
Existing resourcesThe current extension and phone-number tables provide the permitted edits to existing resources; they do not provide a general add-extension or buy-number button.
Destination availabilityChoose an active destination available to the selected account or team.
Common questions
How do I add a new telephone number?
Use Apply for DID and complete the reservation, application and activation process.
Can I delete a route?
Use the controls offered by the interface. Where only status is editable, set the intended inactive status rather than assuming a delete action exists.
Related help
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