Set up a SIP phone or softphone
Use the connection details issued for your extension and check that your phone registers successfully.
Where to goConfigure your VoIP → SIP phone setup
Before you startOnly open your authorised phone workspace. Treat the username, authentication ID and password as private credentials.
Follow these steps
- Open SIP phone setup and choose the intended phone workspace or extension.
- Read the displayed extension, username or authentication ID, server, proxy, transport, port, encryption, codecs and registration limit.
- Reveal or copy credentials only through the permitted controls and enter the exact displayed values into your authorised SIP phone or softphone.
- Check device registration and the displayed service state. Viewing credentials alone does not mean the phone is registered.
- For browser or mobile calling, grant microphone access to the intended calling app when needed and check account calling permissions.
- If Use shorter login details is offered and you need it, read the confirmation. Choose Create shorter details only when you are ready to update every affected device; otherwise choose Keep current.
Details that matter
Credential changeCreating shorter details changes the login credentials. Existing phones may need to be reconfigured.
Use the provided valuesDo not guess ports, encryption settings or authentication IDs. Follow the values supplied for that extension.
Own-account accessA forbidden setup response can mean the current user is not authorised. Sign in through your own eligible account rather than sharing another user’s setup details.
Common questions
Why does registration fail?
Check the exact credentials, transport, server, network access and registration limit. Ask support with the extension reference and non-sensitive error.
Can I publish a screenshot for support?
Redact passwords, authentication details and any temporary access information first.
Related help
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