Apply for a VoIP or telecommunications service
Complete the service-design questionnaire so Britixo can assess your calling requirements.
Where to goMy Account → VoIP & Telecommunications → Apply for VoIP services
Before you startPrepare your company, sites, current telephone setup and desired call flow. Submission requests assessment; it does not instantly activate every selected feature.
Follow these steps
- Open Apply for VoIP services. Select the request type, preferred go-live date, urgency and best contact method.
- Complete the company and site details, business hours and time zone, then describe your current provider, platform, extensions, handsets and pain points.
- Specify new-number and porting needs. If porting is required, complete the revealed number, losing-provider and reference fields.
- Enter users, concurrent-call capacity, devices, calling permissions and the inbound call flow you need.
- Describe weekday, weekend and holiday schedules, voicemail, recording and integration requirements. Recording-related questions appear when relevant.
- Complete network readiness, resilience, commercial preferences, support hours and escalation requirements.
- Review the additional requirements and confirmation statement. Choose Submit application when the information is ready, then check the result and account status.
Details that matter
Questionnaire areasThe form covers request identity; company and locations; current estate; numbers and porting; users and capacity; endpoints; calling permissions; inbound handling; schedules; voicemail; recording; integrations; network; resilience; commercial preferences; support and SLA; and additional requirements.
Requested versus activatedInternational, premium, emergency calling, recording, integrations and service levels are requirements for assessment. They are not guaranteed active simply because you selected them.
Common questions
Can I request migration or an expansion?
The request-type choices include a new service, migration, expansion and changes to an existing service.
Do I need every optional detail before starting?
Complete required fields and provide what you know accurately. Use the notes to identify details that need confirmation.
Related help
Was this guide useful?Your response is stored only in this browser.