Open the landlord countersign link
Use the tokenised Agreement Countersign URL.
Before you start
Use the latest secure countersignature link sent to the intended landlord or authorised signatory. This recipient signing journey does not require a staff tenant-edit permission.
Follow these steps
- Open the latest landlord countersignature email and follow its secure link.
- Check the property, landlord, tenant and full agreement before deciding whether to sign.
- Complete the signatory details and signature fields shown, then submit the signing action once.
- Read the confirmation. If a later document or email delivery fails, ask staff to check the retained signature and delivery status before signing again.
Fields, rules and limits
- Agreement_countersign/index validates onboarding ID and token.
- Use only the link issued for this agreement and recipient. A resend replaces the previous token; tokens expire and completed signing is checked separately from later PDF or email delivery.
Check it worked
The signing confirmation and saved agreement evidence identify the intended signatory and tenancy.
If something does not look right
If the expected result is missing, check the saved record, the current workspace and the action’s permissions. Record the exact validation message; do not repeat a state-changing action until you know whether the first attempt saved.
Questions and answers
Do I need staff access to sign?
No staff tenant-edit grant is required for this recipient journey. Use the latest valid secure link issued to the intended signatory.
Why might a signing link stop working?
The token can expire or be replaced by a resend, and an already signed agreement has its own completed state. Ask the team to check that state before issuing another signing request.