Tenant onboarding workspace and workflow

Upload onboarding documents

Attach required tenant/property/tenancy files.

Audience: CRM staffPermission: Authorised tenant/rent staffModule v1.0.0
Exact navigationOnboarding workspace → Documents → Upload
Before you begin
  • Use an account with Authorised tenant/rent staff and confirm the intended record or setting before making a change.
  • Follow the exact route above. If the screen or action is absent, check module activation, ownership and permissions rather than using another person’s account.
  • Use controlled test data for configuration, integration, email, AI, payment, portal or automation changes before production-wide use.

What this guide covers

Attach required tenant/property/tenancy files. The instructions reflect the supplied module’s registered menus, controller actions, views, settings and code-backed validation flow.

Exact step-by-step process

  1. Open Onboarding workspace → Documents → Upload.
  2. Download or inspect the supported template/field requirements before preparing the file.
  3. Choose the Import or Upload action and select the intended file only.
  4. Run validation and correct rejected rows, file types or required values.
  5. Complete the import/upload and review the created records, attachments and any error file.

Fields, choices and supported possibilities

Exact actionUpload onboarding documents
Exact navigationOnboarding workspace → Documents → Upload
Module version1.0.0
Access ruleAuthorised tenant/rent staff
VerificationReopen the source record and confirm the expected status, linked record, file, notification, portal visibility or financial effect.
Tenant/applicantIdentity, contact, current address, employment/income, occupants, pets, smoker/benefits/children flags and right-to-rent data where exposed.
Tenancy termsProperty, tenant client, start/end/move-in dates, term, rent, frequency, deposit, holding deposit and deposit scheme.
Consent and workflowInvite mode, consents, review notes, agreement template/body, signature stage and workflow action.

Code-backed validations and workflow rules

  • The module stores onboarding documents separately; enforce file type, access and retention controls.
  • Public application and onboarding actions use token/record checks and explicit workflow states.
  • Do not advance a workflow until the required party, property, dates, financial terms and consent/evidence are complete.

Expected result and verification

  • The supported upload onboarding documents flow completes without bypassing permission or validation checks.
  • The resulting record, setting, status, file, delivery event or external response is visible from the relevant workspace.
  • Unexpected validation, provider or linked-record errors are investigated before retrying.

Security, privacy and operational checks

  • Apply least privilege to purchasing, vendor, invoice, payment, return, contract and report permissions.
  • Verify vendor identity, bank/payment details, tax, currency, totals and approvals before creating financial commitments.
  • Treat public links, signatures, portal files, attachments and exported reports as controlled business records.
  • Test settings and automated jobs with controlled records before production-wide use.