External-recipient correspondence

Create a letter for an external recipient

Generate correspondence without linking it to a CRM customer.

Audience: CRM staffPermission: Authenticated staff accountModule v1.0.0

Exact navigationAdmin Area → Letter Manager → Dashboard → Manual Entry (External)

Before you begin

Use an authorised account and confirm the customer, external recipient, template, letter or configuration is the intended one.
Follow the exact route shown above and verify the stored record, generated file and delivery evidence instead of relying on an alert alone.

What this guide covers

Generate correspondence without linking it to a CRM customer. These instructions follow the inspected module’s live hook, route, controller, model, installer, PDF helper and view flow.

Exact step-by-step process

Open Manual Entry (External).
Enter the available recipient name, company, address, phone and email.
Choose a template or write the subject and PDF content.
Choose whether an e-signature is required.
Optionally add an email cover note and enclosure.
Select Generate PDF & Email.
Verify the External history row and generated PDF.

Fields, choices and supported possibilities

Action scopeGenerate correspondence without linking it to a CRM customer.

Module version1.0.0

Exact routeAdmin Area → Letter Manager → Dashboard → Manual Entry (External)

EvidenceVerify the history row, PDF, email metadata, open evidence, signature, public page, client view or postal fields produced by this flow.

Code-backed validations and workflow rules

Only the values and actions exposed by the supplied Letter Manager v1.0.0 code are supported.
Browser controls are not a substitute for server-side and operational verification.

Expected result and verification

The requested letter, template, setting, file or tracking detail is created or updated through the supported route.
The history row, generated PDF, email/send metadata, public verification, signature evidence, client view or postal display agrees with the action.
Any warning, missing file or failed send is investigated rather than bypassed.

Security, privacy and operational checks

Apply least privilege and verify recipient identity before sending or exposing public links.
Protect PDFs, enclosures, signatures, verification URLs, email-open metadata, IP addresses and customer data under organisational policy.
Test configuration and deployment changes with controlled records before production-wide use.
Interpret email opens and e-signatures according to their documented technical limitations.