Templates and content authoring

Create a Letter Manager template

Save a reusable internal name, letter subject and HTML body.

Audience: CRM staffPermission: Authenticated staff accountModule v1.0.0

Exact navigationAdmin Area → Letter Manager → Templates → New Template

Before you begin

Use an authorised account and confirm the customer, external recipient, template, letter or configuration is the intended one.
Follow the exact route shown above and verify the stored record, generated file and delivery evidence instead of relying on an alert alone.

What this guide covers

Save a reusable internal name, letter subject and HTML body. These instructions follow the inspected module’s live hook, route, controller, model, installer, PDF helper and view flow.

Exact step-by-step process

Open Letter Manager → Templates.
Select New Template.
Enter Template Name (Internal Use).
Enter Letter Subject.
Write the Letter Content in the TinyMCE editor.
Select Save and verify the template appears in the table.

Fields, choices and supported possibilities

Template NameRequired by the form and used in the template selector.

Letter SubjectRequired by the form and copied to the send form.

Letter ContentHTML body copied to the PDF-content editor.

Code-backed validations and workflow rules

Only the values and actions exposed by the supplied Letter Manager v1.0.0 code are supported.
Browser controls are not a substitute for server-side and operational verification.

Expected result and verification

The requested letter, template, setting, file or tracking detail is created or updated through the supported route.
The history row, generated PDF, email/send metadata, public verification, signature evidence, client view or postal display agrees with the action.
Any warning, missing file or failed send is investigated rather than bypassed.

Security, privacy and operational checks

Apply least privilege and verify recipient identity before sending or exposing public links.
Protect PDFs, enclosures, signatures, verification URLs, email-open metadata, IP addresses and customer data under organisational policy.
Test configuration and deployment changes with controlled records before production-wide use.
Interpret email opens and e-signatures according to their documented technical limitations.