Delete a Letter Manager template
Remove a reusable template without deleting letters already created from it.
Exact navigationAdmin Area → Letter Manager → Templates → Delete icon
Before you begin
- Use an authorised account and confirm the customer, external recipient, template, letter or configuration is the intended one.
- Follow the exact route shown above and verify the stored record, generated file and delivery evidence instead of relying on an alert alone.
What this guide covers
Remove a reusable template without deleting letters already created from it. These instructions follow the inspected module’s live hook, route, controller, model, installer, PDF helper and view flow.
Exact step-by-step process
- Confirm the template is no longer required.
- Select the red delete icon.
- Confirm the CRM deletion prompt when shown.
- Verify the template is absent from the table and send-form selectors.
Fields, choices and supported possibilities
Action scopeRemove a reusable template without deleting letters already created from it.
Module version1.0.0
Exact routeAdmin Area → Letter Manager → Templates → Delete icon
EvidenceVerify the history row, PDF, email metadata, open evidence, signature, public page, client view or postal fields produced by this flow.
Code-backed validations and workflow rules
- The delete action deletes the template row by ID.
- Letter history rows store their own subject and content, so prior letters are not linked back to the template.
Expected result and verification
- The requested letter, template, setting, file or tracking detail is created or updated through the supported route.
- The history row, generated PDF, email/send metadata, public verification, signature evidence, client view or postal display agrees with the action.
- Any warning, missing file or failed send is investigated rather than bypassed.
Security, privacy and operational checks
- Apply least privilege and verify recipient identity before sending or exposing public links.
- Protect PDFs, enclosures, signatures, verification URLs, email-open metadata, IP addresses and customer data under organisational policy.
- Test configuration and deployment changes with controlled records before production-wide use.
- Interpret email opens and e-signatures according to their documented technical limitations.
Important code-backed limitationThe supplied delete route has no recycle bin or template-version recovery.