Customer profile and client portal

Interpret customer-profile email/read evidence

Review send, open count, first/last time, detected IP, source and proxy note.

Audience: CRM staffPermission: Authenticated staff accountModule v1.0.0

Exact navigationAdmin Area → Customers → Open customer → Letter History → Email

Before you begin

Use an authorised account and confirm the customer, external recipient, template, letter or configuration is the intended one.
Follow the exact route shown above and verify the stored record, generated file and delivery evidence instead of relying on an alert alone.

What this guide covers

Review send, open count, first/last time, detected IP, source and proxy note. These instructions follow the inspected module’s live hook, route, controller, model, installer, PDF helper and view flow.

Exact step-by-step process

Read Sent or Not confirmed.
Read Read receipt confirmed or No read receipt yet.
Review open count and first/last times.
Review IP source and warning note when present.
Use Internal Full View for the complete record.

Fields, choices and supported possibilities

Action scopeReview send, open count, first/last time, detected IP, source and proxy note.

Module version1.0.0

Exact routeAdmin Area → Customers → Open customer → Letter History → Email

EvidenceVerify the history row, PDF, email metadata, open evidence, signature, public page, client view or postal fields produced by this flow.

Code-backed validations and workflow rules

Only the values and actions exposed by the supplied Letter Manager v1.0.0 code are supported.
Browser controls are not a substitute for server-side and operational verification.

Expected result and verification

The requested letter, template, setting, file or tracking detail is created or updated through the supported route.
The history row, generated PDF, email/send metadata, public verification, signature evidence, client view or postal display agrees with the action.
Any warning, missing file or failed send is investigated rather than bypassed.

Security, privacy and operational checks

Apply least privilege and verify recipient identity before sending or exposing public links.
Protect PDFs, enclosures, signatures, verification URLs, email-open metadata, IP addresses and customer data under organisational policy.
Test configuration and deployment changes with controlled records before production-wide use.
Interpret email opens and e-signatures according to their documented technical limitations.