Email delivery, attachments and read receipts

Understand Letter Manager email automation limitations

Use manual send/resend without assuming a queue, retry scheduler or cron exists.

Audience: CRM staffPermission: Authenticated staff accountModule v1.0.0

Exact navigationAdmin Area → Letter Manager → Dashboard / Sent Letters History

Before you begin

Use an authorised account and confirm the customer, external recipient, template, letter or configuration is the intended one.
Follow the exact route shown above and verify the stored record, generated file and delivery evidence instead of relying on an alert alone.

What this guide covers

Use manual send/resend without assuming a queue, retry scheduler or cron exists. These instructions follow the inspected module’s live hook, route, controller, model, installer, PDF helper and view flow.

Exact step-by-step process

Send letters from the dashboard.
Use Resend Email manually after correcting a failure.
Monitor status and logs.
Use an approved external process only if the organisation needs queued retries or scheduled dispatch.

Fields, choices and supported possibilities

Action scopeUse manual send/resend without assuming a queue, retry scheduler or cron exists.

Module version1.0.0

Exact routeAdmin Area → Letter Manager → Dashboard / Sent Letters History

EvidenceVerify the history row, PDF, email metadata, open evidence, signature, public page, client view or postal fields produced by this flow.

Code-backed validations and workflow rules

The module registers no cron hook.
No email queue table or scheduled-send field is implemented.
No automatic failure retry or delivery-bounce processing is included.

Expected result and verification

The requested letter, template, setting, file or tracking detail is created or updated through the supported route.
The history row, generated PDF, email/send metadata, public verification, signature evidence, client view or postal display agrees with the action.
Any warning, missing file or failed send is investigated rather than bypassed.

Security, privacy and operational checks

Apply least privilege and verify recipient identity before sending or exposing public links.
Protect PDFs, enclosures, signatures, verification URLs, email-open metadata, IP addresses and customer data under organisational policy.
Test configuration and deployment changes with controlled records before production-wide use.
Interpret email opens and e-signatures according to their documented technical limitations.