Property & Compliance Management

Create a tenant information service log

Record the property, tenant, document, service date, method and proof of service.

Reviewed 27 October 2026Merged module 2.1.3
Where to goCompliance → Tenancy Compliance → Tenant Information & Prescribed Documents

Before you start

Compliance View opens the workspace; Create is used for new intake, Edit for review/approval and Delete for deletion. Each action also validates its record.

Follow these steps

  1. Select the property.
  2. Select the document served.
  3. Attach optional proof of service.
  4. Select tenant, date, method, status and served-to details.
  5. Create the automated service log.

Fields, rules and limits

  • The pack reuses active approved compliance records for the linked property. Resolve missing or mismatched required evidence before issue; a saved service log alone does not prove the pack was sent or acknowledged.

Check it worked

The linked entity, saved state, dates and evidence match the intended task.

If something does not look right

If the expected result is missing, check the saved record, the current workspace and the action’s permissions. Record the exact validation message; do not repeat a state-changing action until you know whether the first attempt saved.

Questions and answers

Does a parsed document count as approved?

No. Parsing supplies suggested values. A reviewer must verify the linked entity, evidence and required fields, then use the separate approval action.

Is the generated PDF the original certificate?

No. The system PDF reflects the saved compliance record or notification. Open the original source evidence separately when checking the document supplied.