Use tenant information pack acknowledgement
Allow the tokenised recipient to acknowledge receipt of the issued information pack.
Before you start
Compliance View opens the workspace; Create is used for new intake, Edit for review/approval and Delete for deletion. Each action also validates its record.
Follow these steps
- Go to the acknowledgement link.
- Verify the displayed pack and recipient context.
- Record acknowledgement using the page action.
- Retain the confirmation.
- Contact the organisation if the link is invalid or incorrect.
Fields, rules and limits
- Use the issued recipient acknowledgement link and verify its record context. An acknowledgement records receipt; it does not approve the underlying safety document or establish the legal sufficiency of service.
Check it worked
The linked entity, saved state, dates and evidence match the intended task.
If something does not look right
If the expected result is missing, check the saved record, the current workspace and the action’s permissions. Record the exact validation message; do not repeat a state-changing action until you know whether the first attempt saved.
Questions and answers
Does a parsed document count as approved?
No. Parsing supplies suggested values. A reviewer must verify the linked entity, evidence and required fields, then use the separate approval action.
Is the generated PDF the original certificate?
No. The system PDF reflects the saved compliance record or notification. Open the original source evidence separately when checking the document supplied.