Property & Compliance Management

Use tenant information and prescribed documents

Create a service log for required tenant information and link it to active approved compliance records.

Reviewed 27 October 2026Merged module 2.1.3
Where to goCompliance → Tenancy Compliance → Tenant Information & Prescribed Documents

Before you start

Compliance View opens the workspace; Create is used for new intake, Edit for review/approval and Delete for deletion. Each action also validates its record.

Follow these steps

  1. Go to the workspace.
  2. Select the property and tenant.
  3. Select the document served and service method.
  4. Attach proof where available.
  5. Check and issue the official pack.

Fields, rules and limits

    Check it worked

    The linked entity, saved state, dates and evidence match the intended task.

    If something does not look right

    If the expected result is missing, check the saved record, the current workspace and the action’s permissions. Record the exact validation message; do not repeat a state-changing action until you know whether the first attempt saved.

    Questions and answers

    Does a parsed document count as approved?

    No. Parsing supplies suggested values. A reviewer must verify the linked entity, evidence and required fields, then use the separate approval action.

    Is the generated PDF the original certificate?

    No. The system PDF reflects the saved compliance record or notification. Open the original source evidence separately when checking the document supplied.