Create and edit licence cases

Complete the Initial status field

Choose the starting status on creation only; later changes use Update Status.

Audience: CRM staffPermission: Create or Edit Licence ApplicationsModule v1.0.0
Exact navigationAdmin Area → Licence Applications → New/Edit Application → Initial status
Before you begin
  • Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
  • Confirm module activation and the stated permission before attempting the action.
  • Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.

What this guide covers

Choose the starting status on creation only; later changes use Update Status. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.

Exact step-by-step process

  1. Open the new or edit case form.
  2. Locate Initial status.
  3. Enter or select the value described in this guide.
  4. Save the case.
  5. Reopen the case and verify the stored value.

Fields, choices and supported possibilities

FieldInitial status
Payload keycurrent_status
Supported valueAn active seeded status
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-create-edit/

Code-backed validations and workflow rules

  • Choose the starting status on creation only; later changes use Update Status.
  • Case editing writes this field to the application record unless a dedicated workflow rule is stated.

Expected result and verification

  • Complete the Initial status field completes through the supplied module flow.
  • Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.

Security, privacy and operational checks

  • Use the least-privilege account that has the stated permission.
  • Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.