Complete the Priority field
Follow this guide to choose the operational priority. The code stores the selected text; it does not automatically reorder or escalate cases.
Where to goAdmin Area → Licence Applications → New/Edit Application → Priority
Before you start
- Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
- Verify module activation and the stated permission before attempting the action.
- Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.
What this guide helps you do
Choose the operational priority. The code stores the selected text; it does not automatically reorder or escalate cases. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.
Follow these steps
- Go to the new or edit case form.
- Find Priority.
- Enter or select the value described in this guide.
- Save the case.
- Reopen the case and verify the stored value.
Fields and options
FieldPriority
Payload keypriority
Supported valuenormal, urgent, high or low
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-create-edit/
Rules and limits
- Choose the operational priority. The code stores the selected text; it does not automatically reorder or escalate cases.
- Case editing writes this field to the application record unless a dedicated workflow rule is stated.
Check it worked
- Complete the Priority field completes through the supplied module flow.
- Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.
Security, privacy and operational checks
- Use the least-privilege account that has the stated permission.
- Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.
Related guides
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