Create and edit licence cases

Understand generated licence references

Follow this guide to use the immutable-looking case identifier created at submission.

Audience: CRM staffPermission: Create or Edit Licence ApplicationsModule v1.0.0
Jump to steps
Where to goAdmin Area → Licence Applications → New Application → Save
Before you start
  • Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
  • Verify module activation and the stated permission before attempting the action.
  • Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.

What this guide helps you do

Use the immutable-looking case identifier created at submission. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.

Follow these steps

  1. Save a new case.
  2. Go to the case.
  3. Record the generated reference for correspondence and search.

Fields and options

FormatLIC-YYYYMMDD-XXXXXX
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-create-edit/

Rules and limits

  • The supplied case form and model apply this behaviour.

Check it worked

  • Understand generated licence references completes through the supplied module flow.
  • Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.

Security, privacy and operational checks

  • Use the least-privilege account that has the stated permission.
  • Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.