Cancel a job
Close an active job without completing delivery and release resources.
Exact navigationAdmin Area → Courier & Logistics → Jobs → Open job → Change Status
What this guide covers
Close an active job without completing delivery and release resources. The instructions below follow the supplied module’s controller, form and model rules, including server-side validation and downstream effects.
Exact step-by-step process
- Open the job.
- Confirm cancellation is authorised.
- Choose cancelled and record the reason.
- Save.
- Verify driver and vehicle are released and provider status is updated.
Fields, choices and supported possibilities
This action uses the values already stored on the selected source record. Review that record before continuing.
Code-backed validations and workflow rules
- Most active states may move to cancelled.
- Provider mapping sends DECLINED where supported.
- Cancellation does not create completion evidence.
Expected result and verification
- The source record, status/history and any downstream notification, provider, POD or finance record should agree after the action.
Security, audit and operational checks
- Use the exact record and least-privilege role before changing any state.
- Verify the saved record after every action; a browser message alone is not evidence that every downstream step completed.
- Use protected document and image routes rather than exposing server filesystem paths.
- Keep customer, driver, provider, financial and credential data within the authorised workflow.
- For provider, finance, employment, transport and compliance decisions, follow the organisation’s authorised professional process.
Do not bypass the code flowDo not force database values, invent a status, mark a job completed without signed POD evidence, or expose encrypted credentials to make a screen appear successful.