Jobs, stops, dispatch and status control

Move a job en route to collection

Follow this guide to start the collection journey.

Audience: Courier operations staffPermission: Courier: EditModule v2.0.0
Jump to steps
Where to goAdmin Area → Courier & Logistics → Jobs → Open job → Change Status

What this guide helps you do

Start the collection journey. The instructions below follow the supplied module’s controller, form and model rules, including server-side validation and downstream effects.

Follow these steps

  1. Go to an accepted job.
  2. Verify driver/vehicle and collection details.
  3. Change status to en_route_collection.
  4. Check provider status push and history.

Fields and options

This action uses the values already stored on the selected source record. Review that record before continuing.

Rules and limits

  • accepted may move to en_route_collection or cancelled.
  • Provider mapping sends EN_ROUTE_TO_PICKUP where supported.

Check it worked

  • The source record, status/history and any downstream notification, provider, POD or finance record should agree after the action.

Security, audit and operational checks

  • Use the exact record and least-privilege role before changing any state.
  • Verify the saved record after every action; a browser message alone is not evidence that every downstream step completed.
  • Use protected document and image routes rather than exposing server filesystem paths.
  • Keep customer, driver, provider, financial and credential data within the authorised workflow.
  • For provider, finance, employment, transport and compliance decisions, follow the organisation’s authorised professional process.
Do not bypass the code flowDo not force database values, invent a status, mark a job completed without signed POD evidence, or expose encrypted credentials to make a screen appear successful.