Troubleshoot missing live provider jobs

Check provider activation, interval, mapping and cache.

What this guide covers

Check provider activation, interval, mapping and cache. The instructions below follow the supplied module’s controller, form and model rules, including server-side validation and downstream effects.

Exact step-by-step process

1. Confirm provider active.
2. Run Test.
3. Force refresh once.
4. Review sync log and raw/normalised counts.
5. Correct mapping paths.

Fields, choices and supported possibilities

This action uses the values already stored on the selected source record. Review that record before continuing.

Code-backed validations and workflow rules

• Use the supported screen and permission; do not bypass validation or edit database records directly.

Expected result and verification

• The source record, status/history and any downstream notification, provider, POD or finance record should agree after the action.

Security, audit and operational checks

• Use the exact record and least-privilege role before changing any state.
• Verify the saved record after every action; a browser message alone is not evidence that every downstream step completed.
• Use protected document and image routes rather than exposing server filesystem paths.
• Keep customer, driver, provider, financial and credential data within the authorised workflow.
• For provider, finance, employment, transport and compliance decisions, follow the organisation’s authorised professional process.

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